Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa
This article provides findings from a study, in South Africa’s Western Cape Province, of microenterprises’ experiences and perceptions of use of information and communication technologies (ICTs) for general business activities and for acquiring online government business support information. Using t...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
LINK Centre, School of Literature Language and Media (SLLM)
2019-12-01
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| Series: | The African Journal of Information and Communication |
| Subjects: | |
| Online Access: | https://hdl.handle.net/10539/28659 |
| _version_ | 1818641950826299392 |
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| author | Muhammad Ameer Osman Donald Flywell Malanga Wallace Chigona |
| author_facet | Muhammad Ameer Osman Donald Flywell Malanga Wallace Chigona |
| author_sort | Muhammad Ameer Osman |
| collection | DOAJ |
| description | This article provides findings from a study, in South Africa’s Western Cape Province, of microenterprises’ experiences and perceptions of use of information and communication technologies (ICTs) for general business activities and for acquiring online government business support information. Using the capability approach (CA) theoretical framework, the study analysed data from interviews with microenterprise owners and digital government experts. The study found that the microenterprises were adept in their use of ICTs in their businesses, but that they encountered problems in using online government business support information services. These problems were found to be the result of deficiencies in the online services’ content, structure, design, navigation, mobile-friendliness, language usage and bureaucratic requirements. |
| first_indexed | 2024-12-16T23:35:19Z |
| format | Article |
| id | doaj.art-0376ff27e5b74d059a269f10594082fb |
| institution | Directory Open Access Journal |
| issn | 2077-7205 2077-7213 |
| language | English |
| last_indexed | 2024-12-16T23:35:19Z |
| publishDate | 2019-12-01 |
| publisher | LINK Centre, School of Literature Language and Media (SLLM) |
| record_format | Article |
| series | The African Journal of Information and Communication |
| spelling | doaj.art-0376ff27e5b74d059a269f10594082fb2022-12-21T22:11:45ZengLINK Centre, School of Literature Language and Media (SLLM)The African Journal of Information and Communication2077-72052077-72132019-12-0124123https://doi.org/10.23962/10539/28659Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South AfricaMuhammad Ameer Osmanhttps://orcid.org/0000-0002-0381-6991Donald Flywell Malangahttps://orcid.org/0000-0001-9681-6503Wallace Chigonahttps://orcid.org/0000-0002-1059-811XThis article provides findings from a study, in South Africa’s Western Cape Province, of microenterprises’ experiences and perceptions of use of information and communication technologies (ICTs) for general business activities and for acquiring online government business support information. Using the capability approach (CA) theoretical framework, the study analysed data from interviews with microenterprise owners and digital government experts. The study found that the microenterprises were adept in their use of ICTs in their businesses, but that they encountered problems in using online government business support information services. These problems were found to be the result of deficiencies in the online services’ content, structure, design, navigation, mobile-friendliness, language usage and bureaucratic requirements.https://hdl.handle.net/10539/28659microenterprisesdigital governmente-governmentgovernment business support informationgovernment websitesinformation and communication technologies (icts)capability approach (ca)western capesouth africa |
| spellingShingle | Muhammad Ameer Osman Donald Flywell Malanga Wallace Chigona Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa The African Journal of Information and Communication microenterprises digital government e-government government business support information government websites information and communication technologies (icts) capability approach (ca) western cape south africa |
| title | Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa |
| title_full | Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa |
| title_fullStr | Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa |
| title_full_unstemmed | Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa |
| title_short | Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa |
| title_sort | realities of microenterprises ict use for business activities and for acquiring online government support a study in western cape province south africa |
| topic | microenterprises digital government e-government government business support information government websites information and communication technologies (icts) capability approach (ca) western cape south africa |
| url | https://hdl.handle.net/10539/28659 |
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