Performance assessment of internal logistics for service companies
The present research aims to propose a model for evaluating the performance of the internal logistics for a service company, based on Multicriteria Constructivist methods, towards a systematic mapping of the current context situation, aiming to find opportunities to improve its processes...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Universidad de Antioquia
2015-02-01
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| Series: | Revista Facultad de Ingeniería Universidad de Antioquia |
| Subjects: | |
| Online Access: | https://revistas.udea.edu.co/index.php/ingenieria/article/view/16639 |
| _version_ | 1797861732314513408 |
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| author | Vanessa Teresinha Alves Julio Cezar Mairesse-Siluk Alvaro Luiz Neuenfeldt-Júnior Marlon Soliman Lissandro Dorneles Dalla-Nora |
| author_facet | Vanessa Teresinha Alves Julio Cezar Mairesse-Siluk Alvaro Luiz Neuenfeldt-Júnior Marlon Soliman Lissandro Dorneles Dalla-Nora |
| author_sort | Vanessa Teresinha Alves |
| collection | DOAJ |
| description |
The present research aims to propose a model for evaluating the performance of the internal logistics for a service company, based on Multicriteria Constructivist methods, towards a systematic mapping of the current context situation, aiming to find opportunities to improve its processes. It was found that, considering the difficulties of managing logistics flows, the method allows assisting in the identification, organization, measurement and integration of the variables through a systemic and participatory manner. As practical implications, it was provided conditions for the company to measure its actions, sustaining indexes for goal setting and periodic assessments. This research also presents the importance of this type of methodology for the provision of logistics services, a subject underexplored in the scientific literature, especially when using constructivist approaches.
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| first_indexed | 2024-04-09T22:07:52Z |
| format | Article |
| id | doaj.art-03909a48eb7d442084f2e2018151cf41 |
| institution | Directory Open Access Journal |
| issn | 0120-6230 2422-2844 |
| language | English |
| last_indexed | 2024-04-09T22:07:52Z |
| publishDate | 2015-02-01 |
| publisher | Universidad de Antioquia |
| record_format | Article |
| series | Revista Facultad de Ingeniería Universidad de Antioquia |
| spelling | doaj.art-03909a48eb7d442084f2e2018151cf412023-03-23T12:31:21ZengUniversidad de AntioquiaRevista Facultad de Ingeniería Universidad de Antioquia0120-62302422-28442015-02-017410.17533/udea.redin.16639Performance assessment of internal logistics for service companiesVanessa Teresinha Alves0Julio Cezar Mairesse-Siluk1Alvaro Luiz Neuenfeldt-Júnior2Marlon Soliman3Lissandro Dorneles Dalla-Nora4Universidade Federal de Santa MariaUniversidad Federal de Santa MariaUniversidad Federal de Santa MariaUniversidade Federal de Santa MariaUniversidad Federal de Santa Maria The present research aims to propose a model for evaluating the performance of the internal logistics for a service company, based on Multicriteria Constructivist methods, towards a systematic mapping of the current context situation, aiming to find opportunities to improve its processes. It was found that, considering the difficulties of managing logistics flows, the method allows assisting in the identification, organization, measurement and integration of the variables through a systemic and participatory manner. As practical implications, it was provided conditions for the company to measure its actions, sustaining indexes for goal setting and periodic assessments. This research also presents the importance of this type of methodology for the provision of logistics services, a subject underexplored in the scientific literature, especially when using constructivist approaches. https://revistas.udea.edu.co/index.php/ingenieria/article/view/16639Internal Logisticsperformance measurementorganizational diagnosisservices sectormulticriteria constructivist methods |
| spellingShingle | Vanessa Teresinha Alves Julio Cezar Mairesse-Siluk Alvaro Luiz Neuenfeldt-Júnior Marlon Soliman Lissandro Dorneles Dalla-Nora Performance assessment of internal logistics for service companies Revista Facultad de Ingeniería Universidad de Antioquia Internal Logistics performance measurement organizational diagnosis services sector multicriteria constructivist methods |
| title | Performance assessment of internal logistics for service companies |
| title_full | Performance assessment of internal logistics for service companies |
| title_fullStr | Performance assessment of internal logistics for service companies |
| title_full_unstemmed | Performance assessment of internal logistics for service companies |
| title_short | Performance assessment of internal logistics for service companies |
| title_sort | performance assessment of internal logistics for service companies |
| topic | Internal Logistics performance measurement organizational diagnosis services sector multicriteria constructivist methods |
| url | https://revistas.udea.edu.co/index.php/ingenieria/article/view/16639 |
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