COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA
The present work is a review of literature, to identify the improvements acquired from the application of the Lean Six Sigma methodology in the industrial and service sectors in different countries. The PRISMA methodology was used to select relevant articles to the topic of work, and the bibliograph...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2018-03-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v12-n1/13.pdf |
| _version_ | 1818565619268714496 |
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| author | Ana Carolina Martins Rosa Evandro Eduardo Broday |
| author_facet | Ana Carolina Martins Rosa Evandro Eduardo Broday |
| author_sort | Ana Carolina Martins Rosa |
| collection | DOAJ |
| description | The present work is a review of literature, to identify the improvements acquired from the application of the Lean Six Sigma methodology in the industrial and service sectors in different countries. The PRISMA methodology was used to select relevant articles to the topic of work, and the bibliographic databases used for the research were the Google Scholar, SciELO, ScienceDirect, Taylor & Francis and Web of Science. The study counted on 27 articles to better exemplify these points, being 11 focused on the industrial sector and 16 on the services sector. It was evident that in both sectors the variability of the process and its waste were reduced, by eliminating non-value-added activities, improving process quality, productivity, efficiency, the service provided, increasing customer satisfaction, reducing costs and generating savings. It has been found that Lean Six Sigma is a versatile tool that can be adapted and applied in any segment, allowing potential opportunities for new research and applications. |
| first_indexed | 2024-12-14T01:43:35Z |
| format | Article |
| id | doaj.art-03f5cdad075c46b6b1b6e5deb5bed5e3 |
| institution | Directory Open Access Journal |
| issn | 1800-6450 1800-7473 |
| language | English |
| last_indexed | 2024-12-14T01:43:35Z |
| publishDate | 2018-03-01 |
| publisher | Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia |
| record_format | Article |
| series | International Journal for Quality Research |
| spelling | doaj.art-03f5cdad075c46b6b1b6e5deb5bed5e32022-12-21T23:21:38ZengCenter for Quality, Faculty of Engineering, University of Kragujevac, SerbiaInternational Journal for Quality Research1800-64501800-74732018-03-0112122725210.18421/IJQR12.01-13COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMAAna Carolina Martins Rosa0Evandro Eduardo Broday 1Federal University of Technology of Paraná (UTFPR), Ponta Grossa, BrazilFederal University of Technology of Paraná (UTFPR), Ponta Grossa, BrazilThe present work is a review of literature, to identify the improvements acquired from the application of the Lean Six Sigma methodology in the industrial and service sectors in different countries. The PRISMA methodology was used to select relevant articles to the topic of work, and the bibliographic databases used for the research were the Google Scholar, SciELO, ScienceDirect, Taylor & Francis and Web of Science. The study counted on 27 articles to better exemplify these points, being 11 focused on the industrial sector and 16 on the services sector. It was evident that in both sectors the variability of the process and its waste were reduced, by eliminating non-value-added activities, improving process quality, productivity, efficiency, the service provided, increasing customer satisfaction, reducing costs and generating savings. It has been found that Lean Six Sigma is a versatile tool that can be adapted and applied in any segment, allowing potential opportunities for new research and applications.http://www.ijqr.net/journal/v12-n1/13.pdfTotal Quality ManagementContinuous Quality ImprovementTQM. Customer SatisfactionLean Six Sigma |
| spellingShingle | Ana Carolina Martins Rosa Evandro Eduardo Broday COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA International Journal for Quality Research Total Quality Management Continuous Quality Improvement TQM. Customer Satisfaction Lean Six Sigma |
| title | COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA |
| title_full | COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA |
| title_fullStr | COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA |
| title_full_unstemmed | COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA |
| title_short | COMPARATIVE ANALYSIS BETWEEN THE INDUSTRIAL AND SERVICE SECTORS: A LITERATURE REVIEW OF THE IMPROVEMENTS OBTAINED THROUGH THE APPLICATION OF LEAN SIX SIGMA |
| title_sort | comparative analysis between the industrial and service sectors a literature review of the improvements obtained through the application of lean six sigma |
| topic | Total Quality Management Continuous Quality Improvement TQM. Customer Satisfaction Lean Six Sigma |
| url | http://www.ijqr.net/journal/v12-n1/13.pdf |
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