Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University
The purpose of this study was to determine the level of student satisfaction who received the services of education personnel at FIS Unima in the fields of student affairs, academics, general affairs, and finance/employment. For processing and analyzing data in this study, two approaches were used,...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2022-01-01
|
| Series: | SHS Web of Conferences |
| Subjects: | |
| Online Access: | https://www.shs-conferences.org/articles/shsconf/pdf/2022/19/shsconf_icss2022_01056.pdf |
| _version_ | 1811189174872571904 |
|---|---|
| author | Biringan Julien Keintjem Maxi Ventje |
| author_facet | Biringan Julien Keintjem Maxi Ventje |
| author_sort | Biringan Julien |
| collection | DOAJ |
| description | The purpose of this study was to determine the level of student satisfaction who received the services of education personnel at FIS Unima in the fields of student affairs, academics, general affairs, and finance/employment. For processing and analyzing data in this study, two approaches were used, namely,the quantitative approach, which a descriptive approach to describe the data is obtained by researchers in the field. The point is that before the data is interpreted qualitatively, it is presented in the form of percentage tables, then the existing data will be analyzed qualitatively with descriptive statistical analysis, total sampling of all employees in FIS, and student samples taken randomly stratified. The results of the study indicate that students show very high satisfaction with the services provided, where employees work to show real performance in providing services, discipline in entering the office and doing work, perseverance in work, commitment to decisions, and fairness in providing services to students by not discriminating attitudes and behaviors. |
| first_indexed | 2024-04-11T14:30:29Z |
| format | Article |
| id | doaj.art-043d1152b84f4015a49e849d840fb814 |
| institution | Directory Open Access Journal |
| issn | 2261-2424 |
| language | English |
| last_indexed | 2024-04-11T14:30:29Z |
| publishDate | 2022-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | SHS Web of Conferences |
| spelling | doaj.art-043d1152b84f4015a49e849d840fb8142022-12-22T04:18:36ZengEDP SciencesSHS Web of Conferences2261-24242022-01-011490105610.1051/shsconf/202214901056shsconf_icss2022_01056Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State UniversityBiringan Julien0Keintjem Maxi Ventje1Pancasila and Civic Education Department Faculty of Social Science Manado State UniversityPancasila and Civic Education Department Faculty of Social Science Manado State UniversityThe purpose of this study was to determine the level of student satisfaction who received the services of education personnel at FIS Unima in the fields of student affairs, academics, general affairs, and finance/employment. For processing and analyzing data in this study, two approaches were used, namely,the quantitative approach, which a descriptive approach to describe the data is obtained by researchers in the field. The point is that before the data is interpreted qualitatively, it is presented in the form of percentage tables, then the existing data will be analyzed qualitatively with descriptive statistical analysis, total sampling of all employees in FIS, and student samples taken randomly stratified. The results of the study indicate that students show very high satisfaction with the services provided, where employees work to show real performance in providing services, discipline in entering the office and doing work, perseverance in work, commitment to decisions, and fairness in providing services to students by not discriminating attitudes and behaviors.https://www.shs-conferences.org/articles/shsconf/pdf/2022/19/shsconf_icss2022_01056.pdfsatisfactionstudentsserviceperformance |
| spellingShingle | Biringan Julien Keintjem Maxi Ventje Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University SHS Web of Conferences satisfaction students service performance |
| title | Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University |
| title_full | Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University |
| title_fullStr | Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University |
| title_full_unstemmed | Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University |
| title_short | Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University |
| title_sort | analysis of student satisfaction on service performance of education personnel at the faculty of social sciences manado state university |
| topic | satisfaction students service performance |
| url | https://www.shs-conferences.org/articles/shsconf/pdf/2022/19/shsconf_icss2022_01056.pdf |
| work_keys_str_mv | AT biringanjulien analysisofstudentsatisfactiononserviceperformanceofeducationpersonnelatthefacultyofsocialsciencesmanadostateuniversity AT keintjemmaxiventje analysisofstudentsatisfactiononserviceperformanceofeducationpersonnelatthefacultyofsocialsciencesmanadostateuniversity |