Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district
Economic cluster approach can be used to enhance economic growth of a region by optimizing local resources. Coffee is one of plantation commodity which is developed in Bondowoso district through economic cluster model. Low quality coffee beans and inefficiency marketing system were the basic problem...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Indonesian Coffee and Cocoa Research Institute
2015-04-01
|
| Series: | Coffee and Cocoa Research Journal |
| Subjects: | |
| Online Access: | http://www.ccrjournal.com/index.php/ccrj/article/view/68/pdf_7 |
| _version_ | 1819232090619641856 |
|---|---|
| author | Lya Aklimawati Djoko Sumarno Surip Mawardi |
| author_facet | Lya Aklimawati Djoko Sumarno Surip Mawardi |
| author_sort | Lya Aklimawati |
| collection | DOAJ |
| description | Economic cluster approach can be used to enhance economic growth of a region by optimizing local resources. Coffee is one of plantation commodity which is developed in Bondowoso district through economic cluster model. Low quality coffee beans and inefficiency marketing system were the basic problems at farmer level that pushed for developing economic coffee cluster. The aim of this research was to analyze the effect of service quality on economic coffee cluster development toward farmers and stakeholders satisfaction. This research was carried out at Bondowoso District, East Java. Direct observation and interviews coffee farmers and stakeholders using closed questions was conducted in this study. Data collected consisted of primary and secondary data. The number of respondents were 47 stakeholders consisted of 5 bank officers, 5 officers from district plantation service, 2 officers from foresty company and 35 farmers. Respondens selection was based on convenience sampling method. Primary data was analyzed by using correlation and multiple linear regression analysis. The result showed that the relationship between dimensions of service quality with each other varies from weak to strong. Stakeholders satisfaction
(included farmers) on economic coffee cluster implementation was influenced significantly by tangible. While reliability, responsiveness, assurance and empathy had no effect on stakeholders satisfaction. |
| first_indexed | 2024-12-23T11:55:20Z |
| format | Article |
| id | doaj.art-048f7d5276a54a6d9f519beccfda2d98 |
| institution | Directory Open Access Journal |
| issn | 0215-0212 2406-9574 |
| language | English |
| last_indexed | 2024-12-23T11:55:20Z |
| publishDate | 2015-04-01 |
| publisher | Indonesian Coffee and Cocoa Research Institute |
| record_format | Article |
| series | Coffee and Cocoa Research Journal |
| spelling | doaj.art-048f7d5276a54a6d9f519beccfda2d982022-12-21T17:48:05ZengIndonesian Coffee and Cocoa Research InstituteCoffee and Cocoa Research Journal0215-02122406-95742015-04-013115972Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso districtLya Aklimawati0Djoko Sumarno1Surip Mawardi2Indonesian Coffee and Cocoa Research Institute, Jl. PB. Sudirman 90, Jember IndonesiaIndonesian Coffee and Cocoa Research Institute, Jl. PB. Sudirman 90, Jember IndonesiaIndonesian Coffee and Cocoa Research Institute, Jl. PB. Sudirman 90, Jember IndonesiaEconomic cluster approach can be used to enhance economic growth of a region by optimizing local resources. Coffee is one of plantation commodity which is developed in Bondowoso district through economic cluster model. Low quality coffee beans and inefficiency marketing system were the basic problems at farmer level that pushed for developing economic coffee cluster. The aim of this research was to analyze the effect of service quality on economic coffee cluster development toward farmers and stakeholders satisfaction. This research was carried out at Bondowoso District, East Java. Direct observation and interviews coffee farmers and stakeholders using closed questions was conducted in this study. Data collected consisted of primary and secondary data. The number of respondents were 47 stakeholders consisted of 5 bank officers, 5 officers from district plantation service, 2 officers from foresty company and 35 farmers. Respondens selection was based on convenience sampling method. Primary data was analyzed by using correlation and multiple linear regression analysis. The result showed that the relationship between dimensions of service quality with each other varies from weak to strong. Stakeholders satisfaction (included farmers) on economic coffee cluster implementation was influenced significantly by tangible. While reliability, responsiveness, assurance and empathy had no effect on stakeholders satisfaction.http://www.ccrjournal.com/index.php/ccrj/article/view/68/pdf_7satisfactionfarmerstakeholderservice qualityeconomic clustercoffee |
| spellingShingle | Lya Aklimawati Djoko Sumarno Surip Mawardi Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district Coffee and Cocoa Research Journal satisfaction farmer stakeholder service quality economic cluster coffee |
| title | Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district |
| title_full | Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district |
| title_fullStr | Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district |
| title_full_unstemmed | Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district |
| title_short | Effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in Bondowoso district |
| title_sort | effect of service quality on coffee based economic cluster development on farmers and other stakeholders satisfaction in bondowoso district |
| topic | satisfaction farmer stakeholder service quality economic cluster coffee |
| url | http://www.ccrjournal.com/index.php/ccrj/article/view/68/pdf_7 |
| work_keys_str_mv | AT lyaaklimawati effectofservicequalityoncoffeebasedeconomicclusterdevelopmentonfarmersandotherstakeholderssatisfactioninbondowosodistrict AT djokosumarno effectofservicequalityoncoffeebasedeconomicclusterdevelopmentonfarmersandotherstakeholderssatisfactioninbondowosodistrict AT suripmawardi effectofservicequalityoncoffeebasedeconomicclusterdevelopmentonfarmersandotherstakeholderssatisfactioninbondowosodistrict |