Pandemic as Opportunity
The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual reference desk that arose included the nee...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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University of Colorado at Boulder
2021-06-01
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| Series: | Journal of New Librarianship |
| Subjects: | |
| Online Access: | https://newlibs.org/index.php/jonl/article/view/1155 |
| _version_ | 1827944521763127296 |
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| author | Judy MacLeod Reardon Carey Huddlestun Karen Doster-Greenleaf |
| author_facet | Judy MacLeod Reardon Carey Huddlestun Karen Doster-Greenleaf |
| author_sort | Judy MacLeod Reardon |
| collection | DOAJ |
| description |
The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual reference desk that arose included the need to serve two campuses simultaneously, librarians working from home, and using conferencing technology in unexplored ways. The resulting Virtual In-Person (VIP) Reference service was the answer to our immediate situation, yet lessons were learned for future opportunities to push our services beyond the traditional.
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| first_indexed | 2024-03-13T10:31:39Z |
| format | Article |
| id | doaj.art-050db76b8277448ba75264958cdd4e6e |
| institution | Directory Open Access Journal |
| issn | 2471-3880 |
| language | English |
| last_indexed | 2024-03-13T10:31:39Z |
| publishDate | 2021-06-01 |
| publisher | University of Colorado at Boulder |
| record_format | Article |
| series | Journal of New Librarianship |
| spelling | doaj.art-050db76b8277448ba75264958cdd4e6e2023-05-18T14:47:48ZengUniversity of Colorado at BoulderJournal of New Librarianship2471-38802021-06-016110.33011/newlibs/10/7Pandemic as Opportunity Judy MacLeod Reardon0Carey HuddlestunKaren Doster-GreenleafKennesaw State University The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual reference desk that arose included the need to serve two campuses simultaneously, librarians working from home, and using conferencing technology in unexplored ways. The resulting Virtual In-Person (VIP) Reference service was the answer to our immediate situation, yet lessons were learned for future opportunities to push our services beyond the traditional. https://newlibs.org/index.php/jonl/article/view/1155referenceCOVID-19 responsevirtual referencevideo assisted referenceBlackboard Collaborate |
| spellingShingle | Judy MacLeod Reardon Carey Huddlestun Karen Doster-Greenleaf Pandemic as Opportunity Journal of New Librarianship reference COVID-19 response virtual reference video assisted reference Blackboard Collaborate |
| title | Pandemic as Opportunity |
| title_full | Pandemic as Opportunity |
| title_fullStr | Pandemic as Opportunity |
| title_full_unstemmed | Pandemic as Opportunity |
| title_short | Pandemic as Opportunity |
| title_sort | pandemic as opportunity |
| topic | reference COVID-19 response virtual reference video assisted reference Blackboard Collaborate |
| url | https://newlibs.org/index.php/jonl/article/view/1155 |
| work_keys_str_mv | AT judymacleodreardon pandemicasopportunity AT careyhuddlestun pandemicasopportunity AT karendostergreenleaf pandemicasopportunity |