BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
Objective: Performance measurements that we use to evaluate the activity and quality of health services, aims to make an improvement and enhancement. This study’s purpose is to investigate the satisfaction levels of inpatients and outpatients who were provided treatment at Mustafa Kemal University M...
| Main Authors: | , , , , , , , , , , , , , |
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| Format: | Article |
| Language: | English |
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Mustafa Kemal University
2015-09-01
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| Series: | Mustafa Kemal Üniversitesi Tıp Dergisi |
| Subjects: | |
| Online Access: | http://dergipark.gov.tr/mkutfd/issue/19602/209496?publisher=mku |
| _version_ | 1797914472101183488 |
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| author | Mehmet Erdem Yagmur Oztoprak Cansu Ulgen Betul Emlik Kutluhan Gul Asiye Yildiz Abdurrahman Mert Mehmet Donmez Sedat Guldogan Feryal Bastaci Anil Arpaci Kubra Nacak Arif Yeniceri Nazan Savas |
| author_facet | Mehmet Erdem Yagmur Oztoprak Cansu Ulgen Betul Emlik Kutluhan Gul Asiye Yildiz Abdurrahman Mert Mehmet Donmez Sedat Guldogan Feryal Bastaci Anil Arpaci Kubra Nacak Arif Yeniceri Nazan Savas |
| author_sort | Mehmet Erdem |
| collection | DOAJ |
| description | Objective: Performance measurements that we use to evaluate the activity and quality of health services, aims to make an improvement and enhancement. This study’s purpose is to investigate the satisfaction levels of inpatients and outpatients who were provided treatment at Mustafa Kemal University Medical Practice and Research Hospital, and to analyze the possible relevant sociodemographic, physical and human factors. Material and Methods: This cross-sectional study was conducted in February-March 2015. Different surveys were applied to 105 inpatients and 101 outpatients, as two different groups. Surveys involve satisfaction-based questions about the sociodemographic characteristics of the patients, physical and stuff-related conditions of the hospitals. Satisfaction-based questions are in the form of five point likert scale. 4 points and more were accepted as ‘satisfied’. Whitney-U and Kruskall Wallis tests were used in analyses. Results: It was determined that 56% of the outpatients were women, 39.6% were at most primary school graduate, 51.5% lived in city center, 87.1% had social security, and 51.5% had come to the hospital before. 82.5% of the patients were satisfied with doctors, 87.6% satisfied with attitudes of the healthcare personnel, 63.7% satisfied with hospital’s general conditions. It was also determined that 50.5% of the inpatients were men, 57.2% were at most primary school graduate, 43.8% had social security and 48.6% had come to our hospital before. 73.8% of the inpatients were satisfied with doctors, 79% were satisfied with nurses, 78.1% satisfied with attitudes of the health personnel, 64.8% satisfied with room conditions, 49.0% satisfied with the hospital’s food, and 62% were satisfied with hospital’s general condition. Tradesmen and farmers were determined to be more satisfied in comparison to workers and civil servants; primary school graduates (at most) were found to be more satisfied than secondary and higher graduates (p |
| first_indexed | 2024-04-10T12:27:13Z |
| format | Article |
| id | doaj.art-053dcc6d0d0841c280b98754f75d970a |
| institution | Directory Open Access Journal |
| issn | 2149-3103 |
| language | English |
| last_indexed | 2024-04-10T12:27:13Z |
| publishDate | 2015-09-01 |
| publisher | Mustafa Kemal University |
| record_format | Article |
| series | Mustafa Kemal Üniversitesi Tıp Dergisi |
| spelling | doaj.art-053dcc6d0d0841c280b98754f75d970a2023-02-15T16:15:04ZengMustafa Kemal UniversityMustafa Kemal Üniversitesi Tıp Dergisi2149-31032015-09-01623122010.17944/mkutfd.85196102BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORSMehmet ErdemYagmur OztoprakCansu UlgenBetul EmlikKutluhan GulAsiye YildizAbdurrahman MertMehmet DonmezSedat GuldoganFeryal BastaciAnil ArpaciKubra NacakArif YeniceriNazan SavasObjective: Performance measurements that we use to evaluate the activity and quality of health services, aims to make an improvement and enhancement. This study’s purpose is to investigate the satisfaction levels of inpatients and outpatients who were provided treatment at Mustafa Kemal University Medical Practice and Research Hospital, and to analyze the possible relevant sociodemographic, physical and human factors. Material and Methods: This cross-sectional study was conducted in February-March 2015. Different surveys were applied to 105 inpatients and 101 outpatients, as two different groups. Surveys involve satisfaction-based questions about the sociodemographic characteristics of the patients, physical and stuff-related conditions of the hospitals. Satisfaction-based questions are in the form of five point likert scale. 4 points and more were accepted as ‘satisfied’. Whitney-U and Kruskall Wallis tests were used in analyses. Results: It was determined that 56% of the outpatients were women, 39.6% were at most primary school graduate, 51.5% lived in city center, 87.1% had social security, and 51.5% had come to the hospital before. 82.5% of the patients were satisfied with doctors, 87.6% satisfied with attitudes of the healthcare personnel, 63.7% satisfied with hospital’s general conditions. It was also determined that 50.5% of the inpatients were men, 57.2% were at most primary school graduate, 43.8% had social security and 48.6% had come to our hospital before. 73.8% of the inpatients were satisfied with doctors, 79% were satisfied with nurses, 78.1% satisfied with attitudes of the health personnel, 64.8% satisfied with room conditions, 49.0% satisfied with the hospital’s food, and 62% were satisfied with hospital’s general condition. Tradesmen and farmers were determined to be more satisfied in comparison to workers and civil servants; primary school graduates (at most) were found to be more satisfied than secondary and higher graduates (phttp://dergipark.gov.tr/mkutfd/issue/19602/209496?publisher=mku-University hospital patients' satisfaction levelsÜniversite hastanesi hasta memnuniyeti |
| spellingShingle | Mehmet Erdem Yagmur Oztoprak Cansu Ulgen Betul Emlik Kutluhan Gul Asiye Yildiz Abdurrahman Mert Mehmet Donmez Sedat Guldogan Feryal Bastaci Anil Arpaci Kubra Nacak Arif Yeniceri Nazan Savas BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS Mustafa Kemal Üniversitesi Tıp Dergisi - University hospital patients' satisfaction levels Üniversite hastanesi hasta memnuniyeti |
| title | BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS |
| title_full | BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS |
| title_fullStr | BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS |
| title_full_unstemmed | BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS |
| title_short | BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS |
| title_sort | bir universite hastanesinde ayaktan ve yatarak tedavi alan hastalarin memnuniyet duzeyi ve iliskili faktorler satisfaction levels of in patients and out patients of a university hospital and related factors |
| topic | - University hospital patients' satisfaction levels Üniversite hastanesi hasta memnuniyeti |
| url | http://dergipark.gov.tr/mkutfd/issue/19602/209496?publisher=mku |
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