BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS

Objective: Performance measurements that we use to evaluate the activity and quality of health services, aims to make an improvement and enhancement. This study’s purpose is to investigate the satisfaction levels of inpatients and outpatients who were provided treatment at Mustafa Kemal University M...

Full description

Bibliographic Details
Main Authors: Mehmet Erdem, Yagmur Oztoprak, Cansu Ulgen, Betul Emlik, Kutluhan Gul, Asiye Yildiz, Abdurrahman Mert, Mehmet Donmez, Sedat Guldogan, Feryal Bastaci, Anil Arpaci, Kubra Nacak, Arif Yeniceri, Nazan Savas
Format: Article
Language:English
Published: Mustafa Kemal University 2015-09-01
Series:Mustafa Kemal Üniversitesi Tıp Dergisi
Subjects:
Online Access:http://dergipark.gov.tr/mkutfd/issue/19602/209496?publisher=mku
_version_ 1797914472101183488
author Mehmet Erdem
Yagmur Oztoprak
Cansu Ulgen
Betul Emlik
Kutluhan Gul
Asiye Yildiz
Abdurrahman Mert
Mehmet Donmez
Sedat Guldogan
Feryal Bastaci
Anil Arpaci
Kubra Nacak
Arif Yeniceri
Nazan Savas
author_facet Mehmet Erdem
Yagmur Oztoprak
Cansu Ulgen
Betul Emlik
Kutluhan Gul
Asiye Yildiz
Abdurrahman Mert
Mehmet Donmez
Sedat Guldogan
Feryal Bastaci
Anil Arpaci
Kubra Nacak
Arif Yeniceri
Nazan Savas
author_sort Mehmet Erdem
collection DOAJ
description Objective: Performance measurements that we use to evaluate the activity and quality of health services, aims to make an improvement and enhancement. This study’s purpose is to investigate the satisfaction levels of inpatients and outpatients who were provided treatment at Mustafa Kemal University Medical Practice and Research Hospital, and to analyze the possible relevant sociodemographic, physical and human factors. Material and Methods: This cross-sectional study was conducted in February-March 2015. Different surveys were applied to 105 inpatients and 101 outpatients, as two different groups. Surveys involve satisfaction-based questions about the sociodemographic characteristics of the patients, physical and stuff-related conditions of the hospitals. Satisfaction-based questions are in the form of five point likert scale. 4 points and more were accepted as ‘satisfied’. Whitney-U and Kruskall Wallis tests were used in analyses. Results: It was determined that 56% of the outpatients were women, 39.6% were at most primary school graduate, 51.5% lived in city center, 87.1% had social security, and 51.5% had come to the hospital before. 82.5% of the patients were satisfied with doctors, 87.6% satisfied with attitudes of the healthcare personnel, 63.7% satisfied with hospital’s general conditions. It was also determined that 50.5% of the inpatients were men, 57.2% were at most primary school graduate, 43.8% had social security and 48.6% had come to our hospital before. 73.8% of the inpatients were satisfied with doctors, 79% were satisfied with nurses, 78.1% satisfied with attitudes of the health personnel, 64.8% satisfied with room conditions, 49.0% satisfied with the hospital’s food, and 62% were satisfied with hospital’s general condition. Tradesmen and farmers were determined to be more satisfied in comparison to workers and civil servants; primary school graduates (at most) were found to be more satisfied than secondary and higher graduates (p
first_indexed 2024-04-10T12:27:13Z
format Article
id doaj.art-053dcc6d0d0841c280b98754f75d970a
institution Directory Open Access Journal
issn 2149-3103
language English
last_indexed 2024-04-10T12:27:13Z
publishDate 2015-09-01
publisher Mustafa Kemal University
record_format Article
series Mustafa Kemal Üniversitesi Tıp Dergisi
spelling doaj.art-053dcc6d0d0841c280b98754f75d970a2023-02-15T16:15:04ZengMustafa Kemal UniversityMustafa Kemal Üniversitesi Tıp Dergisi2149-31032015-09-01623122010.17944/mkutfd.85196102BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORSMehmet ErdemYagmur OztoprakCansu UlgenBetul EmlikKutluhan GulAsiye YildizAbdurrahman MertMehmet DonmezSedat GuldoganFeryal BastaciAnil ArpaciKubra NacakArif YeniceriNazan SavasObjective: Performance measurements that we use to evaluate the activity and quality of health services, aims to make an improvement and enhancement. This study’s purpose is to investigate the satisfaction levels of inpatients and outpatients who were provided treatment at Mustafa Kemal University Medical Practice and Research Hospital, and to analyze the possible relevant sociodemographic, physical and human factors. Material and Methods: This cross-sectional study was conducted in February-March 2015. Different surveys were applied to 105 inpatients and 101 outpatients, as two different groups. Surveys involve satisfaction-based questions about the sociodemographic characteristics of the patients, physical and stuff-related conditions of the hospitals. Satisfaction-based questions are in the form of five point likert scale. 4 points and more were accepted as ‘satisfied’. Whitney-U and Kruskall Wallis tests were used in analyses. Results: It was determined that 56% of the outpatients were women, 39.6% were at most primary school graduate, 51.5% lived in city center, 87.1% had social security, and 51.5% had come to the hospital before. 82.5% of the patients were satisfied with doctors, 87.6% satisfied with attitudes of the healthcare personnel, 63.7% satisfied with hospital’s general conditions. It was also determined that 50.5% of the inpatients were men, 57.2% were at most primary school graduate, 43.8% had social security and 48.6% had come to our hospital before. 73.8% of the inpatients were satisfied with doctors, 79% were satisfied with nurses, 78.1% satisfied with attitudes of the health personnel, 64.8% satisfied with room conditions, 49.0% satisfied with the hospital’s food, and 62% were satisfied with hospital’s general condition. Tradesmen and farmers were determined to be more satisfied in comparison to workers and civil servants; primary school graduates (at most) were found to be more satisfied than secondary and higher graduates (phttp://dergipark.gov.tr/mkutfd/issue/19602/209496?publisher=mku-University hospital patients' satisfaction levelsÜniversite hastanesi hasta memnuniyeti
spellingShingle Mehmet Erdem
Yagmur Oztoprak
Cansu Ulgen
Betul Emlik
Kutluhan Gul
Asiye Yildiz
Abdurrahman Mert
Mehmet Donmez
Sedat Guldogan
Feryal Bastaci
Anil Arpaci
Kubra Nacak
Arif Yeniceri
Nazan Savas
BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
Mustafa Kemal Üniversitesi Tıp Dergisi
-
University hospital
patients' satisfaction levels
Üniversite hastanesi
hasta memnuniyeti
title BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
title_full BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
title_fullStr BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
title_full_unstemmed BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
title_short BİR ÜNİVERSİTE HASTANESİNDE AYAKTAN VE YATARAK TEDAVİ ALAN HASTALARIN MEMNUNİYET DÜZEYİ VE İLİŞKİLİ FAKTÖRLER SATISFACTION LEVELS OF IN PATIENTS AND OUT PATIENTS OF A UNIVERSITY HOSPITAL AND RELATED FACTORS
title_sort bir universite hastanesinde ayaktan ve yatarak tedavi alan hastalarin memnuniyet duzeyi ve iliskili faktorler satisfaction levels of in patients and out patients of a university hospital and related factors
topic -
University hospital
patients' satisfaction levels
Üniversite hastanesi
hasta memnuniyeti
url http://dergipark.gov.tr/mkutfd/issue/19602/209496?publisher=mku
work_keys_str_mv AT mehmeterdem biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT yagmuroztoprak biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT cansuulgen biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT betulemlik biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT kutluhangul biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT asiyeyildiz biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT abdurrahmanmert biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT mehmetdonmez biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT sedatguldogan biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT feryalbastaci biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT anilarpaci biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT kubranacak biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT arifyeniceri biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors
AT nazansavas biruniversitehastanesindeayaktanveyataraktedavialanhastalarinmemnuniyetduzeyiveiliskilifaktorlersatisfactionlevelsofinpatientsandoutpatientsofauniversityhospitalandrelatedfactors