Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry
This study aims to analyze the effect of the work environment on turnover intention, by employing the mediating role of job satisfaction and work engagement. A poor work environment is more likely to increase turnover intention, and our study aims to mitigate this effect by using the effects of job...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Bogor Agricultural University
2023-01-01
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| Series: | Jurnal Aplikasi Bisnis dan Manajemen |
| Online Access: | https://journal.ipb.ac.id/index.php/jabm/article/view/42117 |
| _version_ | 1797835719716110336 |
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| author | Rian Andriani Disman Disman Eeng Ahman Budi Santoso |
| author_facet | Rian Andriani Disman Disman Eeng Ahman Budi Santoso |
| author_sort | Rian Andriani |
| collection | DOAJ |
| description | This study aims to analyze the effect of the work environment on turnover intention, by employing the mediating role of job satisfaction and work engagement. A poor work environment is more likely to increase turnover intention, and our study aims to mitigate this effect by using the effects of job satisfaction and work engagement. The study was conducted on hotel employees in Bandung City, West Java, Indonesia. The analytical technique used is the partial least squares method to test the significance of the relationship between research constructs. The results showed that supportive work environment has positive effects on job satisfaction and on employee work engagement. In relation with the effect of job satisfaction, the findings demonstrated its positive and significant influence on employee work engagement. Regarding the turnover intentions, the results found a negative and significant effect of work engagement on employee turnover intention. Mediation analysis reveals the important role of job satisfaction in mediating the relationship between work environment and turnover intention. The conclusion of these findings underscores the role of supportive work environment, increased employee engagement and satisfaction as important antecedents in minimizing turnover intention in the hotel industry. The practical implication for hotel managers is to ensure the active and participatory engagement of employees while remaining focused on creating a supportive and satisfying work environment.
Keywords: hospitality, job satisfaction, turnover intention, work engagement, work environment |
| first_indexed | 2024-04-09T14:57:04Z |
| format | Article |
| id | doaj.art-059bb85be49949d49665d7e70d3b6fb3 |
| institution | Directory Open Access Journal |
| issn | 2528-5149 2460-7819 |
| language | Indonesian |
| last_indexed | 2024-04-09T14:57:04Z |
| publishDate | 2023-01-01 |
| publisher | Bogor Agricultural University |
| record_format | Article |
| series | Jurnal Aplikasi Bisnis dan Manajemen |
| spelling | doaj.art-059bb85be49949d49665d7e70d3b6fb32023-05-02T01:08:04ZindBogor Agricultural UniversityJurnal Aplikasi Bisnis dan Manajemen2528-51492460-78192023-01-019112912910.17358/jabm.9.1.12942117Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality IndustryRian Andriani0Disman Disman1Eeng Ahman2Budi Santoso3Universitas Adhirajasa Reswara SanjayaUniversitas Pendidikan IndonesiaUniversitas Pendidikan IndonesiaUniversitas Pendidikan IndonesiaThis study aims to analyze the effect of the work environment on turnover intention, by employing the mediating role of job satisfaction and work engagement. A poor work environment is more likely to increase turnover intention, and our study aims to mitigate this effect by using the effects of job satisfaction and work engagement. The study was conducted on hotel employees in Bandung City, West Java, Indonesia. The analytical technique used is the partial least squares method to test the significance of the relationship between research constructs. The results showed that supportive work environment has positive effects on job satisfaction and on employee work engagement. In relation with the effect of job satisfaction, the findings demonstrated its positive and significant influence on employee work engagement. Regarding the turnover intentions, the results found a negative and significant effect of work engagement on employee turnover intention. Mediation analysis reveals the important role of job satisfaction in mediating the relationship between work environment and turnover intention. The conclusion of these findings underscores the role of supportive work environment, increased employee engagement and satisfaction as important antecedents in minimizing turnover intention in the hotel industry. The practical implication for hotel managers is to ensure the active and participatory engagement of employees while remaining focused on creating a supportive and satisfying work environment. Keywords: hospitality, job satisfaction, turnover intention, work engagement, work environmenthttps://journal.ipb.ac.id/index.php/jabm/article/view/42117 |
| spellingShingle | Rian Andriani Disman Disman Eeng Ahman Budi Santoso Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry Jurnal Aplikasi Bisnis dan Manajemen |
| title | Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry |
| title_full | Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry |
| title_fullStr | Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry |
| title_full_unstemmed | Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry |
| title_short | Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry |
| title_sort | empirical effects of work environment job satisfaction and work engagement on turnover intention in hospitality industry |
| url | https://journal.ipb.ac.id/index.php/jabm/article/view/42117 |
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