Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction
A decreasing number of manufacturing industries in some sectors in the region of Makassar city from the year 2012 to 2016 is generally influenced by the economic climate and is also affected by the poor performance and inability to compete and lack of attention to some industry on the application o...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2018-08-01
|
| Series: | International Review of Management and Marketing |
| Online Access: | https://econjournals.com/index.php/irmm/article/view/6932 |
| _version_ | 1828019541863563264 |
|---|---|
| author | Ramlawati Ramlawati Aditya Halim Perdana Kusuma Putra |
| author_facet | Ramlawati Ramlawati Aditya Halim Perdana Kusuma Putra |
| author_sort | Ramlawati Ramlawati |
| collection | DOAJ |
| description |
A decreasing number of manufacturing industries in some sectors in the region of Makassar city from the year 2012 to 2016 is generally influenced by the economic climate and is also affected by the poor performance and inability to compete and lack of attention to some industry on the application of TQM in their companies. TQM is an important concern because it involves all elements of management and continuously improving in order to shape the company's well performance and to create the consumers' satisfaction so that the business continuity can be maintained. This study took a sample of 43 large-scale manufacturing companies with the number of respondents consists of 129 managers, with the data collection using questionnaires. The research approach uses explanatory research by making the SEM (Structural Equation Model) as a tool of analysis test. The results of this study stated that the better implementation of TQM practices the more increase in the competitiveness of the company, consumers' satisfaction, and business performance, the better competitiveness is also increasing the consumers' satisfaction but does not affect the business performance of these manufacturing companies in Makassar.
Keywords: Total Quality Management, Consumer Satisfaction, Competitiveness
JEL Classifications: L6, M0, M2
https://doi.org/10.32479/irmm.6932
|
| first_indexed | 2024-04-10T11:21:46Z |
| format | Article |
| id | doaj.art-062a1adb10eb4d6c9adc38f93b1880de |
| institution | Directory Open Access Journal |
| issn | 2146-4405 |
| language | English |
| last_indexed | 2024-04-10T11:21:46Z |
| publishDate | 2018-08-01 |
| publisher | EconJournals |
| record_format | Article |
| series | International Review of Management and Marketing |
| spelling | doaj.art-062a1adb10eb4d6c9adc38f93b1880de2023-02-15T16:18:34ZengEconJournalsInternational Review of Management and Marketing2146-44052018-08-0185Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer SatisfactionRamlawati Ramlawati0Aditya Halim Perdana Kusuma Putra1Universitas Muslim IndonesiaSTIM Lasharan Jaya A decreasing number of manufacturing industries in some sectors in the region of Makassar city from the year 2012 to 2016 is generally influenced by the economic climate and is also affected by the poor performance and inability to compete and lack of attention to some industry on the application of TQM in their companies. TQM is an important concern because it involves all elements of management and continuously improving in order to shape the company's well performance and to create the consumers' satisfaction so that the business continuity can be maintained. This study took a sample of 43 large-scale manufacturing companies with the number of respondents consists of 129 managers, with the data collection using questionnaires. The research approach uses explanatory research by making the SEM (Structural Equation Model) as a tool of analysis test. The results of this study stated that the better implementation of TQM practices the more increase in the competitiveness of the company, consumers' satisfaction, and business performance, the better competitiveness is also increasing the consumers' satisfaction but does not affect the business performance of these manufacturing companies in Makassar. Keywords: Total Quality Management, Consumer Satisfaction, Competitiveness JEL Classifications: L6, M0, M2 https://doi.org/10.32479/irmm.6932 https://econjournals.com/index.php/irmm/article/view/6932 |
| spellingShingle | Ramlawati Ramlawati Aditya Halim Perdana Kusuma Putra Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction International Review of Management and Marketing |
| title | Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction |
| title_full | Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction |
| title_fullStr | Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction |
| title_full_unstemmed | Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction |
| title_short | Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction |
| title_sort | total quality management as the key of the company to gain the competitiveness performance achievement and consumer satisfaction |
| url | https://econjournals.com/index.php/irmm/article/view/6932 |
| work_keys_str_mv | AT ramlawatiramlawati totalqualitymanagementasthekeyofthecompanytogainthecompetitivenessperformanceachievementandconsumersatisfaction AT adityahalimperdanakusumaputra totalqualitymanagementasthekeyofthecompanytogainthecompetitivenessperformanceachievementandconsumersatisfaction |