Analysis of Tools for the Development of Conversational Agents
Conversational agents are being increasingly adopted in various domains, such as e-commerce and customer services, and as a direct communication channel between companies and end-users. Several tools have been developed to facilitate their definition and deployment. They exploit existing cloud infra...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-05-01
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| Series: | Computer Sciences & Mathematics Forum |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2813-0324/6/1/5 |
| _version_ | 1827726575951413248 |
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| author | Lamya Benaddi Charaf Ouaddi Ismaïl Khriss Brahim Ouchao |
| author_facet | Lamya Benaddi Charaf Ouaddi Ismaïl Khriss Brahim Ouchao |
| author_sort | Lamya Benaddi |
| collection | DOAJ |
| description | Conversational agents are being increasingly adopted in various domains, such as e-commerce and customer services, and as a direct communication channel between companies and end-users. Several tools have been developed to facilitate their definition and deployment. They exploit existing cloud infrastructures and artificial intelligence (AI) techniques to efficiently process users’ input and extract conversational information. Major Information Technology (IT) companies, such as Google, IBM, Microsoft, and Amazon, have provided powerful tools to develop conversational agents. Still, choosing the most appropriate tool is not easy, as it may require high costs associated with automatic natural language processing (NLP) services and expertise in software engineering and AI. Therefore, this paper aims to analyze different tools to help developers and non-developers to choose the optimal tool for their specific scenario of creating a conversational agent. |
| first_indexed | 2024-03-10T22:52:51Z |
| format | Article |
| id | doaj.art-074cef043ce8488b834163588c036f5b |
| institution | Directory Open Access Journal |
| issn | 2813-0324 |
| language | English |
| last_indexed | 2024-03-10T22:52:51Z |
| publishDate | 2023-05-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Computer Sciences & Mathematics Forum |
| spelling | doaj.art-074cef043ce8488b834163588c036f5b2023-11-19T10:10:16ZengMDPI AGComputer Sciences & Mathematics Forum2813-03242023-05-0161510.3390/cmsf2023006005Analysis of Tools for the Development of Conversational AgentsLamya Benaddi0Charaf Ouaddi1Ismaïl Khriss2Brahim Ouchao3Software Engineering & Information Systems Engineering (GL-ISI) Team, Faculty of Sciences and Technics (FST), University of Moulay Ismail (UMI), Errachidia 52000, MoroccoSoftware Engineering & Information Systems Engineering (GL-ISI) Team, Faculty of Sciences and Technics (FST), University of Moulay Ismail (UMI), Errachidia 52000, MoroccoMathématique, Informatique et Génie, Université du Québec à Rimouski (UQAR), Rimouski, QC G5L 3A1, CanadaSoftware Engineering & Information Systems Engineering (GL-ISI) Team, Faculty of Sciences and Technics (FST), University of Moulay Ismail (UMI), Errachidia 52000, MoroccoConversational agents are being increasingly adopted in various domains, such as e-commerce and customer services, and as a direct communication channel between companies and end-users. Several tools have been developed to facilitate their definition and deployment. They exploit existing cloud infrastructures and artificial intelligence (AI) techniques to efficiently process users’ input and extract conversational information. Major Information Technology (IT) companies, such as Google, IBM, Microsoft, and Amazon, have provided powerful tools to develop conversational agents. Still, choosing the most appropriate tool is not easy, as it may require high costs associated with automatic natural language processing (NLP) services and expertise in software engineering and AI. Therefore, this paper aims to analyze different tools to help developers and non-developers to choose the optimal tool for their specific scenario of creating a conversational agent.https://www.mdpi.com/2813-0324/6/1/5conversational agentintelligence artificialnatural language processing |
| spellingShingle | Lamya Benaddi Charaf Ouaddi Ismaïl Khriss Brahim Ouchao Analysis of Tools for the Development of Conversational Agents Computer Sciences & Mathematics Forum conversational agent intelligence artificial natural language processing |
| title | Analysis of Tools for the Development of Conversational Agents |
| title_full | Analysis of Tools for the Development of Conversational Agents |
| title_fullStr | Analysis of Tools for the Development of Conversational Agents |
| title_full_unstemmed | Analysis of Tools for the Development of Conversational Agents |
| title_short | Analysis of Tools for the Development of Conversational Agents |
| title_sort | analysis of tools for the development of conversational agents |
| topic | conversational agent intelligence artificial natural language processing |
| url | https://www.mdpi.com/2813-0324/6/1/5 |
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