METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY

Рассматривается управление жилой недвижимостью и прилегающей территории на основе системы управления инцидентами управляющей компании, как одного из способов регулирования функций эксплуатации, технического и санитарного содержания многоквартирных домов в условиях рыночной экономики. The managemen...

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Main Authors: Luybov V. Gajkova, Oleg E. Izotov
Format: Article
Language:English
Published: Science and Innovation Center Publishing House 2023-03-01
Series:Наука Красноярья
Subjects:
Online Access:http://kras-science.ru/jour/index.php/nk/article/view/164
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author Luybov V. Gajkova
Oleg E. Izotov
author_facet Luybov V. Gajkova
Oleg E. Izotov
author_sort Luybov V. Gajkova
collection DOAJ
description Рассматривается управление жилой недвижимостью и прилегающей территории на основе системы управления инцидентами управляющей компании, как одного из способов регулирования функций эксплуатации, технического и санитарного содержания многоквартирных домов в условиях рыночной экономики. The management of residential real estate and adjacent territory on the basis of the incident management system of the management company as one of the ways to regulate the functions of operation, technical and sanitary maintenance of apartment buildings in a market economy is considered. Purpose: to identify the problems that determine the process of working with consumer appeals to the management company, in order to work out the methodological foundations for building an incident management system in the management company.Methodology: the dialectical method is used as a general scientific method of cognition; techniques and tools of system, comparative analysis and generalization. Results: analyzed the business process, identified business problems relating to the current process of working with customer complaints to the management company, built a strategic map of the management company. Scope of results: heads of management companies when addressing issues of determining the optimal relationship with consumers to reduce the risk of poor-quality work.
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spelling doaj.art-07741cd0ca5d4de185fde692c7c7d73a2023-05-15T07:43:34ZengScience and Innovation Center Publishing HouseНаука Красноярья2070-75682782-32612023-03-0112112413710.12731/2070-7568-2023-12-1-124-137164METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMYLuybov V. Gajkova0Oleg E. Izotov1Novosibirsk State University of Economics and ManagementNovosibirsk State University of Economics and ManagementРассматривается управление жилой недвижимостью и прилегающей территории на основе системы управления инцидентами управляющей компании, как одного из способов регулирования функций эксплуатации, технического и санитарного содержания многоквартирных домов в условиях рыночной экономики. The management of residential real estate and adjacent territory on the basis of the incident management system of the management company as one of the ways to regulate the functions of operation, technical and sanitary maintenance of apartment buildings in a market economy is considered. Purpose: to identify the problems that determine the process of working with consumer appeals to the management company, in order to work out the methodological foundations for building an incident management system in the management company.Methodology: the dialectical method is used as a general scientific method of cognition; techniques and tools of system, comparative analysis and generalization. Results: analyzed the business process, identified business problems relating to the current process of working with customer complaints to the management company, built a strategic map of the management company. Scope of results: heads of management companies when addressing issues of determining the optimal relationship with consumers to reduce the risk of poor-quality work.http://kras-science.ru/jour/index.php/nk/article/view/164management companybusiness processbusiness process mapbusiness modelishikawa diagramstrategic mapincident
spellingShingle Luybov V. Gajkova
Oleg E. Izotov
METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY
Наука Красноярья
management company
business process
business process map
business model
ishikawa diagram
strategic map
incident
title METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY
title_full METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY
title_fullStr METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY
title_full_unstemmed METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY
title_short METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY
title_sort methodological foundations for building an incident management system of a management company in a market economy
topic management company
business process
business process map
business model
ishikawa diagram
strategic map
incident
url http://kras-science.ru/jour/index.php/nk/article/view/164
work_keys_str_mv AT luybovvgajkova methodologicalfoundationsforbuildinganincidentmanagementsystemofamanagementcompanyinamarketeconomy
AT olegeizotov methodologicalfoundationsforbuildinganincidentmanagementsystemofamanagementcompanyinamarketeconomy