Value creation framework for multi-channel services in banking industry

Value creation framework for multi-channel services in banking industry

Nowadays, banking industry analogous with another industries has been encountered with digital transformation. Such transformation stemmed from convergence technologies. The underpinning point of convergency in such technologies is employing multi-channel services in order to delightful and remarkab...

Full description

Bibliographic Details
Main Authors:	Manochehr Zamani Farizhandi, Payam Hanafizadeh, Zohreh Dehdashti Shahrokh
Format:	Article
Language:	fas
Published:	Allameh Tabataba'i University Press 2019-09-01
Series:	Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī
Subjects:	banking industry multi-channel content analysis customer experience digital transformation
Online Access:	https://jims.atu.ac.ir/article_10353_0b92b0af9eaa3e7d16568a402c09a3f5.pdf

Similar Items

Employing Affordance Theory in Designing Multi-Channel Banking
by: Manochehr Zamani Farizhandi, et al.
Published: (2020-11-01)

Testing the customer experience management model in E-banking
by: Vahid , Nasehifar, et al.
Published: (2022-01-01)

Antecedents and Outcomes Of Customer Experience in Iran online Retailing
by: Faezeh Hedayat Nazari, et al.
Published: (2018-11-01)

Online customer experience: Implications for digital banking
by: Štavljanin Velimir, et al.
Published: (2017-01-01)

ADOPTION OF E-BANKING IN ROMANIA: AN EXPLORATORY STUDY
by: Rosu Anca Maria
Published: (2011-12-01)

Banks’ distributional channel strategies, customer satisfaction and mediating role of trust
by: Haruna Isa Mohammad, et al.
Published: (2022-06-01)

New challenges for banking, financial services and insurance
by: Radić Nikola
Published: (2021-01-01)

Designing a Model to Manage the Experience of Banking Service Customers
by: Ebrahim Heshmati, et al.
Published: (2019-08-01)

Concept of Online Customers Experience in Digital Banking
by: Dijana Medenica Mitrović, et al.
Published: (2020-11-01)

Training appropriate customer experience management model with emphasis on related indicators in banking education system
by: Ebrahim Heshmati, et al.
Published: (2018-03-01)

Measuring Gen-Y Customer Experience in the Banking Sector
by: Kyguolienė Asta, et al.
Published: (2017-12-01)

Digital Customer Experience Mapping in Russian Premium Banking
by: Galina Timokhina, et al.
Published: (2021-08-01)

THE ROLE OF CUSTOMER EXPERIENCE IN RETAIL BANKING AND THE RISE OF FINTECHS
by: PAUL HANDRO
Published: (2018-02-01)

Research on the Game Relationship and Behavior Optimization between Banks and Customers in the Omni-Channel Environment
by: Jianzhong Xu, et al.
Published: (2023-03-01)

Developing a Planned Journey Map of Banking Mobile Services Users (Case Study: Mellat Bank)
by: Gholamreza Jandaghi, et al.
Published: (2020-04-01)

BANK 4.0 EXPERIENTIAL QUALITY AND ITS EFFECT ON WORD OF MOUTH BEHAVIOR, SATISFACTION AND INTENTIONS
by: Abdillah L., et al.
Published: (2020-08-01)

Customers’ Satisfaction of E-Banking in Bangladesh: Do Service Quality and Customers’ Experiences Matter?
by: Md. Abdul Bashir, et al.
Published: (2023-09-01)

Customer participation in the creation and implementation of the service for internet banking
by: Ronny .
Published: (2018-03-01)

Customer Experience within Digital Transformation in Banking: The Reflections on Customer Loyalty, Satisfaction, and Referral
by: Samet AYDIN, et al.
Published: (2020-12-01)

WHAT IS THE MEANING OF THE EXPERIENCE FOR VALUE? – EXPERIENCE CO-CREATION AS ITS DETERMINANT
by: Jagoda OCHOCKA
Published: (2023-09-01)

Identification of The Dimensions of Bank 4.0 Experiential Quality Based on Millennial Customer Perceptions
by: luthfi abdillah, et al.
Published: (2020-08-01)

Developing a model for customer brand engagement on social media in the banking industry
by: Ali Asghar Sajedifar, et al.
Published: (2023-01-01)

Impact of learning through credit and value creation on the efficiency of Japanese commercial banks
by: Joseph Jr. Aduba, et al.
Published: (2021-07-01)

Providing a Model for Improving the E-Banking Customer Experience Using Digital Marketing Tools (Approach to Enriching the Value of Digital Banking During the Outbreak of Infectious Diseases)
by: Mohammad Ali Ghazi Kelahroodi, et al.
Published: (2023-01-01)

Evaluating and Comparing the Usability of Mobile Banking Applications in Saudi Arabia
by: Sarah Alhejji, et al.
Published: (2022-11-01)

Customer trust model for internet banking : a case of UTM CIMB Bank /
by: Komeil Raisian, 1987- author, et al.
Published: (2014)

Mandatory adoption of the Central Bank of Nigeria’s cashless and e-payment policy: implications for bank customers
by: Kingsley Aderemi Adeyemo, et al.
Published: (2020-07-01)

Developing a Model for Customer Brand Engagement on Social Media
by: Zohreh Dehdashti Shahrokh, et al.
Published: (2019-10-01)

Bank value: comparing customer and employee perceptions
by: Jelena Titko, et al.
Published: (2012-06-01)

The Relevance of the Bank Lending Channel in Brazil
by: Fernando Nascimento de Oliveira, et al.
Published: (2008-12-01)

e-Banking Adoption: An Opportunity for Customer Value Co-creation
by: Rocío Carranza, et al.
Published: (2021-01-01)

Role of Artificial Intelligence in Banking for Leveraging Customer Experience
by: Chandrima Bhattacharya, et al.
Published: (2022-11-01)

Determinants of adoption of mobile banking among Malaysian youth /
by: Woon, Pei Joon, 1990-, author, et al.
Published: (2014)

Development of Retail Banking Customer Experience Creation Model from Manageable Factors by Organization Using Interpretive Structural Modeling (ISM)
by: Hajar Hakimi, et al.
Published: (2019-09-01)

The implementation of Open Banking in Brazil
by: Arthur Vilela Gonçalves, et al.
Published: (2022-10-01)

Peran Kepuasan Dalam Memediasi Pengaruh Customer Experience, Word Of Mouth Dan Kualitas Layanan Mobile Banking Terhadap Loyalitas Nasabah
by: Vika Nur Safitri, et al.
Published: (2023-01-01)

Determinants of adoption of mobile banking among Malaysian youth [electronic resource] /
by: Woon, Pei Joon, 1990-, author
Published: (2014)

Service quality and customer satisfaction towards banking sector: A case study of Bank Persatuan / Aliya Huda Ismail
by: Ismail, Aliya Huda
Published: (2015)

The Bank Lending Channel of Monetary Policy Transmission in A Dual Banking System
by: Mansor H. Ibrahim
Published: (2017-02-01)

THEORETICAL CONCEPTS ON BANK OF FUTURE
by: Ivan LUCHIAN, et al.
Published: (2013-06-01)