AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS
The evaluation is an important tool of the primary care that should subsidize the organization and orientation of health services, from logics more centered in the user. This article aims to present the users' perspective about health services included in the territory of a core of support for...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal do Maranhão
2013-01-01
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| Series: | Revista de Políticas Públicas |
| Subjects: | |
| Online Access: | http://www.redalyc.org/articulo.oa?id=321129418013 |
| _version_ | 1797656424842526720 |
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| author | Lucimare Ferraz Maia Elizabeth Kleba Fátima Ferretti Natacha Luana Pezzuol Frank |
| author_facet | Lucimare Ferraz Maia Elizabeth Kleba Fátima Ferretti Natacha Luana Pezzuol Frank |
| author_sort | Lucimare Ferraz |
| collection | DOAJ |
| description | The evaluation is an important tool of the primary care that should subsidize the organization and orientation of health services, from logics more centered in the user. This article aims to present the users' perspective about health services included in the territory of a core of support for family health. The data comes from a quantitative-descriptive study developed with 1023 families registered by the Family Health Strategy. The results revealed that 89,3% of families use services from the health center, having as it’s main reason the searching for assistance in situations of illness or pain (76,3%). Regarding the resolution, only 9,1% reported that they almost never have their problem solved and 51,1% considered good the care at the health center. The article still highlights the user satisfaction as a relevant dimension in the evaluation of health care for the improvement of services and public health policies. |
| first_indexed | 2024-03-11T17:29:22Z |
| format | Article |
| id | doaj.art-078d11d6485141abab46eeaad5428323 |
| institution | Directory Open Access Journal |
| issn | 2178-2865 |
| language | English |
| last_indexed | 2024-03-11T17:29:22Z |
| publishDate | 2013-01-01 |
| publisher | Universidade Federal do Maranhão |
| record_format | Article |
| series | Revista de Políticas Públicas |
| spelling | doaj.art-078d11d6485141abab46eeaad54283232023-10-18T22:51:07ZengUniversidade Federal do MaranhãoRevista de Políticas Públicas2178-28652013-01-01172414423AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOSLucimare FerrazMaia Elizabeth KlebaFátima FerrettiNatacha Luana Pezzuol FrankThe evaluation is an important tool of the primary care that should subsidize the organization and orientation of health services, from logics more centered in the user. This article aims to present the users' perspective about health services included in the territory of a core of support for family health. The data comes from a quantitative-descriptive study developed with 1023 families registered by the Family Health Strategy. The results revealed that 89,3% of families use services from the health center, having as it’s main reason the searching for assistance in situations of illness or pain (76,3%). Regarding the resolution, only 9,1% reported that they almost never have their problem solved and 51,1% considered good the care at the health center. The article still highlights the user satisfaction as a relevant dimension in the evaluation of health care for the improvement of services and public health policies.http://www.redalyc.org/articulo.oa?id=321129418013evaluation of health servicesprimary attention to healthpatient satisfaction |
| spellingShingle | Lucimare Ferraz Maia Elizabeth Kleba Fátima Ferretti Natacha Luana Pezzuol Frank AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS Revista de Políticas Públicas evaluation of health services primary attention to health patient satisfaction |
| title | AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS |
| title_full | AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS |
| title_fullStr | AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS |
| title_full_unstemmed | AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS |
| title_short | AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS |
| title_sort | avaliacao dos servicos de saude na otica dos usuarios |
| topic | evaluation of health services primary attention to health patient satisfaction |
| url | http://www.redalyc.org/articulo.oa?id=321129418013 |
| work_keys_str_mv | AT lucimareferraz avaliacaodosservicosdesaudenaoticadosusuarios AT maiaelizabethkleba avaliacaodosservicosdesaudenaoticadosusuarios AT fatimaferretti avaliacaodosservicosdesaudenaoticadosusuarios AT natachaluanapezzuolfrank avaliacaodosservicosdesaudenaoticadosusuarios |