Unveiling the spatial and temporal variation of customer sentiment in hotel experiences: a case study of Beppu City, Japan
Abstract This study examined the fluctuation of customer sentiment regarding hotel experiences in Beppu City, Japan, as reflected in TripAdvisor reviews. A total of 4004 reviews in English and Japanese, contributed by both international and domestic customers, were collected from 233 hotels in Beppu...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer Nature
2024-12-01
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| Series: | Humanities & Social Sciences Communications |
| Online Access: | https://doi.org/10.1057/s41599-024-04226-4 |