Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality
This study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detai...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
De Gruyter
2020-03-01
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| Series: | Open Engineering |
| Subjects: | |
| Online Access: | https://doi.org/10.1515/eng-2020-0003 |
| _version_ | 1818583574042902528 |
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| author | Gaol Ford Lumban Puryasana Intan Matsuo Tokuro |
| author_facet | Gaol Ford Lumban Puryasana Intan Matsuo Tokuro |
| author_sort | Gaol Ford Lumban |
| collection | DOAJ |
| description | This study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team. |
| first_indexed | 2024-12-16T08:07:26Z |
| format | Article |
| id | doaj.art-07d20f5a66ab44f48be11f5ca27853ff |
| institution | Directory Open Access Journal |
| issn | 2391-5439 |
| language | English |
| last_indexed | 2024-12-16T08:07:26Z |
| publishDate | 2020-03-01 |
| publisher | De Gruyter |
| record_format | Article |
| series | Open Engineering |
| spelling | doaj.art-07d20f5a66ab44f48be11f5ca27853ff2022-12-21T22:38:26ZengDe GruyterOpen Engineering2391-54392020-03-0110128229310.1515/eng-2020-0003eng-2020-0003Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service QualityGaol Ford Lumban0Puryasana Intan1Matsuo Tokuro2Computer Science Department, BINUS Graduate Program – Doctor of Computer Science, Bina Nusantara University, Jakarta11480, IndonesiaInformation Systems Management Department, Binus Graduate Program, Bina Nusantara University, Jakarta11480, IndonesiaAdvanced Institute of Industry Technology, Tokyo, JapanThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.https://doi.org/10.1515/eng-2020-0003erp system mergingerp system merging successsystem merging |
| spellingShingle | Gaol Ford Lumban Puryasana Intan Matsuo Tokuro Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality Open Engineering erp system merging erp system merging success system merging |
| title | Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality |
| title_full | Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality |
| title_fullStr | Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality |
| title_full_unstemmed | Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality |
| title_short | Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality |
| title_sort | evaluating erp system merging success in chemical companies system quality information quality and service quality |
| topic | erp system merging erp system merging success system merging |
| url | https://doi.org/10.1515/eng-2020-0003 |
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