CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED

The way conflicts are solved is thought to be culturally learned (Hammer, 2005); therefore, this is reflected through language use. Conflicts, as inevitable parts of communication, naturally mirror cultural differences. Intercultural conflict styles have been studied so far by various researchers. H...

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Main Author: Nuray ALAGÖZLÜ
Format: Article
Language:English
Published: Informascope 2017-07-01
Series:International Online Journal of Education and Teaching
Subjects:
Online Access:http://iojet.org/index.php/IOJET/article/view/173
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author Nuray ALAGÖZLÜ
author_facet Nuray ALAGÖZLÜ
author_sort Nuray ALAGÖZLÜ
collection DOAJ
description The way conflicts are solved is thought to be culturally learned (Hammer, 2005); therefore, this is reflected through language use. Conflicts, as inevitable parts of communication, naturally mirror cultural differences. Intercultural conflict styles have been studied so far by various researchers. How conflicts are initiated, maintained and escalated or terminated are all culture bound (Leung, 2002) and all the related stages vary from one culture to another. In the related literature, there have been attempts to describe different conflict handling classifications. Using Hammer’s (2005) categorization that was found to be more refined and summative, conflict resolution styles of Turkish and American College students were explored using Discourse Completion Tests (DCT) with eight conflict situations where the respondents were required to write verbal solutions to overcome the conflicts described in the test. Those utterances were categorized according to Directness/Indirectness Scale modified from Hammer’s (2005) “International Conflict Style Inventory (ICSI)” that classifies intercultural conflict resolution styles as high/low level of directness and high/low level of emotional expressiveness. It is believed that the study provides insight into intercultural communication as there are culturally generalizable (etic) and learned patterns of conflict resolution styles pertinent to different cultures (Hammer, 2009, p. 223; Ting-Toomey, 1994).
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spelling doaj.art-08183a03f91141bbba3e5c0071e676972023-02-15T16:14:05ZengInformascopeInternational Online Journal of Education and Teaching2148-225X2148-225X2017-07-0143199211CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITEDNuray ALAGÖZLÜ0Hacettepe UniversityThe way conflicts are solved is thought to be culturally learned (Hammer, 2005); therefore, this is reflected through language use. Conflicts, as inevitable parts of communication, naturally mirror cultural differences. Intercultural conflict styles have been studied so far by various researchers. How conflicts are initiated, maintained and escalated or terminated are all culture bound (Leung, 2002) and all the related stages vary from one culture to another. In the related literature, there have been attempts to describe different conflict handling classifications. Using Hammer’s (2005) categorization that was found to be more refined and summative, conflict resolution styles of Turkish and American College students were explored using Discourse Completion Tests (DCT) with eight conflict situations where the respondents were required to write verbal solutions to overcome the conflicts described in the test. Those utterances were categorized according to Directness/Indirectness Scale modified from Hammer’s (2005) “International Conflict Style Inventory (ICSI)” that classifies intercultural conflict resolution styles as high/low level of directness and high/low level of emotional expressiveness. It is believed that the study provides insight into intercultural communication as there are culturally generalizable (etic) and learned patterns of conflict resolution styles pertinent to different cultures (Hammer, 2009, p. 223; Ting-Toomey, 1994).http://iojet.org/index.php/IOJET/article/view/173conflict resolution stylesTurkish and American cultures
spellingShingle Nuray ALAGÖZLÜ
CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED
International Online Journal of Education and Teaching
conflict resolution styles
Turkish and American cultures
title CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED
title_full CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED
title_fullStr CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED
title_full_unstemmed CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED
title_short CROSS CULTURAL CONFLICT RESOLUTION STYLES: DATA REVISITED
title_sort cross cultural conflict resolution styles data revisited
topic conflict resolution styles
Turkish and American cultures
url http://iojet.org/index.php/IOJET/article/view/173
work_keys_str_mv AT nurayalagozlu crossculturalconflictresolutionstylesdatarevisited