Comparison of models and standards for implementing IT service capacity management

Comparison of models and standards for implementing IT service capacity management

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Due to the recent and significant growth of the information technology (IT) services, industries need some sort of framework and / or standards for the management of their services, especially IT services. So, it becomes necessary and essential to define and adopt a set of best practices for pro...

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Bibliographic Details
Main Authors:	Alleinni Féliz-Sánchez, Jose Antonio Calvo-Manzano
Format:	Article
Language:	English
Published:	Universidad de Antioquia 2015-02-01
Series:	Revista Facultad de Ingeniería Universidad de Antioquia
Subjects:	capacity management service management IT models and standards ISO/IEC 20000:2005 ITIL V3 CMMI for Services V1.3
Online Access:	https://revistas.udea.edu.co/index.php/ingenieria/article/view/19239

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