The impact of users' trust on intention to use the mobile medical platform: Evidence from China
IntroductionThe mobile medical platform effectively complements offline medical services as it can provide patients with broader and more convenient medical services, effectively solving the shortage of medical resources in the public health system. Although the public interest in healthcare service...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2023-03-01
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| Series: | Frontiers in Public Health |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpubh.2023.1076367/full |
| _version_ | 1797866882922971136 |
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| author | Jinjiang He |
| author_facet | Jinjiang He |
| author_sort | Jinjiang He |
| collection | DOAJ |
| description | IntroductionThe mobile medical platform effectively complements offline medical services as it can provide patients with broader and more convenient medical services, effectively solving the shortage of medical resources in the public health system. Although the public interest in healthcare service platforms continues to rise, the market data shows that the adoption and acceptance have not reached a high level. How to increase the utilization rate of the mobile medical platform to relieve medical pressure has become an urgent issue to be discussed. Based on the framework of “trust-intention” this research introduces innovation acceptance and technical risk concerns as the two moderating variables to attempt to build a research model of users' intention to use the mobile medical platform. The analysis illustrated that users' trust in the mobile medical platform would positively affect their use intention. The researchers further explored the moderating role of innovation acceptance and technical risk concerns.MethodsUse questionnaire to collect data in China, then use the OLS least square method for the regression test.ResultsThe results showed that users with high personal innovation acceptance would positively promote the relationship between trust and use intention. In contrast, users who are more concerned about the risks of innovative technologies will weaken the relationship between trust and use intention.DiscussionThe findings theoretically extend the academic research of use intention to the specific context of the mobile medical platform and enrich the research framework of “trust-intention”. |
| first_indexed | 2024-04-09T23:31:25Z |
| format | Article |
| id | doaj.art-082f9363bac6495b8791ddd9c58e429b |
| institution | Directory Open Access Journal |
| issn | 2296-2565 |
| language | English |
| last_indexed | 2024-04-09T23:31:25Z |
| publishDate | 2023-03-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Public Health |
| spelling | doaj.art-082f9363bac6495b8791ddd9c58e429b2023-03-21T04:45:41ZengFrontiers Media S.A.Frontiers in Public Health2296-25652023-03-011110.3389/fpubh.2023.10763671076367The impact of users' trust on intention to use the mobile medical platform: Evidence from ChinaJinjiang HeIntroductionThe mobile medical platform effectively complements offline medical services as it can provide patients with broader and more convenient medical services, effectively solving the shortage of medical resources in the public health system. Although the public interest in healthcare service platforms continues to rise, the market data shows that the adoption and acceptance have not reached a high level. How to increase the utilization rate of the mobile medical platform to relieve medical pressure has become an urgent issue to be discussed. Based on the framework of “trust-intention” this research introduces innovation acceptance and technical risk concerns as the two moderating variables to attempt to build a research model of users' intention to use the mobile medical platform. The analysis illustrated that users' trust in the mobile medical platform would positively affect their use intention. The researchers further explored the moderating role of innovation acceptance and technical risk concerns.MethodsUse questionnaire to collect data in China, then use the OLS least square method for the regression test.ResultsThe results showed that users with high personal innovation acceptance would positively promote the relationship between trust and use intention. In contrast, users who are more concerned about the risks of innovative technologies will weaken the relationship between trust and use intention.DiscussionThe findings theoretically extend the academic research of use intention to the specific context of the mobile medical platform and enrich the research framework of “trust-intention”.https://www.frontiersin.org/articles/10.3389/fpubh.2023.1076367/fullmobile medical platformuse intentioninnovation acceptancetechnical risk concernstrust |
| spellingShingle | Jinjiang He The impact of users' trust on intention to use the mobile medical platform: Evidence from China Frontiers in Public Health mobile medical platform use intention innovation acceptance technical risk concerns trust |
| title | The impact of users' trust on intention to use the mobile medical platform: Evidence from China |
| title_full | The impact of users' trust on intention to use the mobile medical platform: Evidence from China |
| title_fullStr | The impact of users' trust on intention to use the mobile medical platform: Evidence from China |
| title_full_unstemmed | The impact of users' trust on intention to use the mobile medical platform: Evidence from China |
| title_short | The impact of users' trust on intention to use the mobile medical platform: Evidence from China |
| title_sort | impact of users trust on intention to use the mobile medical platform evidence from china |
| topic | mobile medical platform use intention innovation acceptance technical risk concerns trust |
| url | https://www.frontiersin.org/articles/10.3389/fpubh.2023.1076367/full |
| work_keys_str_mv | AT jinjianghe theimpactofuserstrustonintentiontousethemobilemedicalplatformevidencefromchina AT jinjianghe impactofuserstrustonintentiontousethemobilemedicalplatformevidencefromchina |