Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics
Abstract Background In addition to patient evaluations, caregiver evaluations and experiences are important indicators of the quality of health services. The aim of this study was to examine determinants of caregiver satisfaction with and perceived benefit of child neurodevelopmental assessment in n...
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| Format: | Article |
| Language: | English |
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BMC
2021-02-01
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| Series: | BMC Health Services Research |
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| Online Access: | https://doi.org/10.1186/s12913-021-06153-5 |
| _version_ | 1818410476187418624 |
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| author | Katarina Smejda Kjærandsen Per Håkan Brøndbo Marianne Berg Halvorsen |
| author_facet | Katarina Smejda Kjærandsen Per Håkan Brøndbo Marianne Berg Halvorsen |
| author_sort | Katarina Smejda Kjærandsen |
| collection | DOAJ |
| description | Abstract Background In addition to patient evaluations, caregiver evaluations and experiences are important indicators of the quality of health services. The aim of this study was to examine determinants of caregiver satisfaction with and perceived benefit of child neurodevelopmental assessment in neuropaediatric clinics. Methods The study was conducted among caregivers of children and adolescents aged 4–18 years (N = 330) referred for neurodevelopmental assessment in two neuropaediatric clinics in the specialised health service in Northern Norway. The Generic Short Patient Experiences Questionnaire (GS-PEQ) for child psychiatric outpatient patients was distributed to caregivers immediately following the assessment, and two of its items were used as measurements of caregiver satisfaction with and perceived benefit of the assessment. Results Caregiver satisfaction with the assessment was correlated with a better general level of function in the child, higher socioeconomic status, Norwegian mother tongue, referral from a specialist, and the respondent being a woman. Higher perceived benefit of the assessment was correlated with higher socioeconomic status, Norwegian mother tongue, and younger age of the child. Regression analysis revealed that caregivers’ perception that the assessment was suited to their child’s situation and that there was good cooperation with other public services (e.g., primary care and social/educational services) seemed more fundamental to caregiver satisfaction with neuropaediatric clinics’ services than any background variable. Younger age of the child, in addition to caregivers’ perception that the assessment was suited to their child and receiving sufficient information about the child’s diagnosis/afflictions, were essential to the perceived benefit of the assessment. Conclusions Caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics partly depends on variables not related to the assessment experience per se. An assessment that was suited to the child, good cooperation with other public services such as primary health care and social/educational services, and giving sufficient information about the child’s diagnosis are essential to an overall positive caregiver evaluation of neurodevelopmental assessments. |
| first_indexed | 2024-12-14T10:16:07Z |
| format | Article |
| id | doaj.art-08568a616bb547c887f7d66958b9717d |
| institution | Directory Open Access Journal |
| issn | 1472-6963 |
| language | English |
| last_indexed | 2024-12-14T10:16:07Z |
| publishDate | 2021-02-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj.art-08568a616bb547c887f7d66958b9717d2022-12-21T23:06:49ZengBMCBMC Health Services Research1472-69632021-02-0121111110.1186/s12913-021-06153-5Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinicsKatarina Smejda Kjærandsen0Per Håkan Brøndbo1Marianne Berg Halvorsen2RKBU Nord, Faculty of Health Sciences, UiT Arctic University of NorwayRKBU Nord, Faculty of Health Sciences, UiT Arctic University of NorwayDepartment of Paediatric Rehabilitation, University Hospital of North NorwayAbstract Background In addition to patient evaluations, caregiver evaluations and experiences are important indicators of the quality of health services. The aim of this study was to examine determinants of caregiver satisfaction with and perceived benefit of child neurodevelopmental assessment in neuropaediatric clinics. Methods The study was conducted among caregivers of children and adolescents aged 4–18 years (N = 330) referred for neurodevelopmental assessment in two neuropaediatric clinics in the specialised health service in Northern Norway. The Generic Short Patient Experiences Questionnaire (GS-PEQ) for child psychiatric outpatient patients was distributed to caregivers immediately following the assessment, and two of its items were used as measurements of caregiver satisfaction with and perceived benefit of the assessment. Results Caregiver satisfaction with the assessment was correlated with a better general level of function in the child, higher socioeconomic status, Norwegian mother tongue, referral from a specialist, and the respondent being a woman. Higher perceived benefit of the assessment was correlated with higher socioeconomic status, Norwegian mother tongue, and younger age of the child. Regression analysis revealed that caregivers’ perception that the assessment was suited to their child’s situation and that there was good cooperation with other public services (e.g., primary care and social/educational services) seemed more fundamental to caregiver satisfaction with neuropaediatric clinics’ services than any background variable. Younger age of the child, in addition to caregivers’ perception that the assessment was suited to their child and receiving sufficient information about the child’s diagnosis/afflictions, were essential to the perceived benefit of the assessment. Conclusions Caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics partly depends on variables not related to the assessment experience per se. An assessment that was suited to the child, good cooperation with other public services such as primary health care and social/educational services, and giving sufficient information about the child’s diagnosis are essential to an overall positive caregiver evaluation of neurodevelopmental assessments.https://doi.org/10.1186/s12913-021-06153-5NeuropaediatricNeurodevelopmental assessmentCaregiver satisfactionCaregiver experiencesHealth care services researchHealth care surveys |
| spellingShingle | Katarina Smejda Kjærandsen Per Håkan Brøndbo Marianne Berg Halvorsen Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics BMC Health Services Research Neuropaediatric Neurodevelopmental assessment Caregiver satisfaction Caregiver experiences Health care services research Health care surveys |
| title | Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics |
| title_full | Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics |
| title_fullStr | Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics |
| title_full_unstemmed | Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics |
| title_short | Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics |
| title_sort | determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics |
| topic | Neuropaediatric Neurodevelopmental assessment Caregiver satisfaction Caregiver experiences Health care services research Health care surveys |
| url | https://doi.org/10.1186/s12913-021-06153-5 |
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