Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia
The literature suggests a strong relationship between municipal awareness and citizen satisfaction. This study aims at examining the determinants of municipal awareness, and their impacts on citizen satisfaction. The model of this study was validated in the context of the kingdom of Saudi Arabia wit...
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| Format: | Article |
| Language: | English |
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EconJournals
2015-06-01
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| Series: | International Review of Management and Marketing |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/pub/irmm/issue/32084/355078?publisher=http-www-cag-edu-tr-ilhan-ozturk |
| _version_ | 1797909080208048128 |
|---|---|
| author | Sultan O. Almarshad |
| author_facet | Sultan O. Almarshad |
| author_sort | Sultan O. Almarshad |
| collection | DOAJ |
| description | The literature suggests a strong relationship between municipal awareness and citizen satisfaction. This study aims at examining the determinants of municipal awareness, and their impacts on citizen satisfaction. The model of this study was validated in the context of the kingdom of Saudi Arabia with 250 inhabitants in the region of Northern Borders. The study data is collected and processed using exploratory and confirmatory analysis, based on survey methods and structural equations. The results revealed a positive association between municipal awareness and citizen satisfaction. Overall, findings suggest that knowledge, discussion, participation and learning about municipal achievements, as indicators of municipal awareness, affect citizen satisfaction with the quality of the municipal services. |
| first_indexed | 2024-04-10T11:02:46Z |
| format | Article |
| id | doaj.art-08cc215dbbfa410eb75a68b9d7bb614f |
| institution | Directory Open Access Journal |
| issn | 2146-4405 |
| language | English |
| last_indexed | 2024-04-10T11:02:46Z |
| publishDate | 2015-06-01 |
| publisher | EconJournals |
| record_format | Article |
| series | International Review of Management and Marketing |
| spelling | doaj.art-08cc215dbbfa410eb75a68b9d7bb614f2023-02-15T16:19:34ZengEconJournalsInternational Review of Management and Marketing2146-44052015-06-0152941011032Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi ArabiaSultan O. AlmarshadThe literature suggests a strong relationship between municipal awareness and citizen satisfaction. This study aims at examining the determinants of municipal awareness, and their impacts on citizen satisfaction. The model of this study was validated in the context of the kingdom of Saudi Arabia with 250 inhabitants in the region of Northern Borders. The study data is collected and processed using exploratory and confirmatory analysis, based on survey methods and structural equations. The results revealed a positive association between municipal awareness and citizen satisfaction. Overall, findings suggest that knowledge, discussion, participation and learning about municipal achievements, as indicators of municipal awareness, affect citizen satisfaction with the quality of the municipal services.https://dergipark.org.tr/tr/pub/irmm/issue/32084/355078?publisher=http-www-cag-edu-tr-ilhan-ozturkmunicipal awareness citizen satisfaction local development. |
| spellingShingle | Sultan O. Almarshad Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia International Review of Management and Marketing municipal awareness citizen satisfaction local development. |
| title | Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia |
| title_full | Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia |
| title_fullStr | Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia |
| title_full_unstemmed | Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia |
| title_short | Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia |
| title_sort | municipal awareness and citizen satisfaction the case of the northern borders in saudi arabia |
| topic | municipal awareness citizen satisfaction local development. |
| url | https://dergipark.org.tr/tr/pub/irmm/issue/32084/355078?publisher=http-www-cag-edu-tr-ilhan-ozturk |
| work_keys_str_mv | AT sultanoalmarshad municipalawarenessandcitizensatisfactionthecaseofthenorthernbordersinsaudiarabia |