Total Quality Management in an Insurance Company: Use of Balanced Scorecards to Meet the Interests of Stakeholders
The insurance company is a financial intermediary between stakeholders - a set of participants in the insurance process and those who have received the right to insurance payment, as well as insuring parties who purchase insurance coverage and shareholders whose capital is involved in its guarantee....
Main Author: | Lyudmila Tsvetkova |
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Format: | Article |
Language: | English |
Published: |
National Research University Higher School of Economics
2020-03-01
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Series: | Корпоративные финансы |
Subjects: |
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