THE INFLUENCE OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY

THE INFLUENCE OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY

The study explored the influence of service quality dimensions on customer satisfaction in the Nigerian banking industry. A collection of four hundred (400) customers of sixteen Deposit Money Banks (DMBs) quoted in the Nigerian Stock Exchange (NSE) that operates in Benin City, Edo State, Nigeria wer...

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Bibliographic Details
Main Authors:	Gabriel Tuoyo Kubeyinje, Samuel Obehi Omigie
Format:	Article
Language:	English
Published:	University of Oradea Publishing House 2022-06-01
Series:	Oradea Journal of Business and Economics
Subjects:	customer satisfaction equipment reliability service tangibility quality
Online Access:	http://ojbe.steconomiceuoradea.ro/wp-content/uploads/2022/06/OJBE-7special-67-76.pdf

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