An investigation on how TQM influences employee performance: A case study of banking industry

An investigation on how TQM influences employee performance: A case study of banking industry

This paper presents an empirical investigation to study the relationship between employee performance and TQM. The proposed study of this paper designs two questionnaires for TQM and performance measurement and distributes them among some employees who worked for one of Iranian banks in city of Semn...

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Dades bibliogràfiques
Autors principals:	Saeed Hakami Nasab, Yadollah Hemmati, Seyed Hasan Kia
Format:	Article
Idioma:	English
Publicat:	Growing Science 2014-01-01
Col·lecció:	Management Science Letters
Matèries:	TQM Employee performance Banking industry Performance measurement
Accés en línia:	http://www.growingscience.com/msl/Vol4/msl_2013_374.pdf

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