Analyzing emergency call volume, call durations, and unanswered calls during the first two waves of the COVID-19 pandemic compared to 2019: An observational study of routine data from seven bavarian dispatch centres

Analyzing emergency call volume, call durations, and unanswered calls during the first two waves of the COVID-19 pandemic compared to 2019: An observational study of routine data from seven bavarian dispatch centres

Background: The spread of the COVID-19 pandemic and the corresponding implementation of measures such as stay-at-home orders and curfews had a major impact on health systems, including emergency medical services. This study examined the effect of the pandemic on call volumes, duration of calls and u...

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Bibliographic Details
Main Authors: Florian Dax, Moritz Waibel, Katharina Kneißl, Stephan Prückner, Marc Lazarovici, Florian Hoffmann, Kathrin Hegenberg
Format: Article
Language:English
Published: Elsevier 2024-02-01
Series:Heliyon
Subjects:
Integrated Dispatch Centre
Emergency call
Call volume
COVID-19 pandemic
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844024008703

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