Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder
AimTo investigate the impact of site-specific inter-professional small-group communication skills training (CST) that incorporates critical incident approaches to learning on patient satisfaction with communication.SettingRehabilitation clinic specialized for spinal cord injury/disorder (SCI/D).Meth...
| Main Authors: | , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2022-07-01
|
| Series: | Frontiers in Rehabilitation Sciences |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fresc.2022.883138/full |
| _version_ | 1797969661567959040 |
|---|---|
| author | Anke Scheel-Sailer Anke Scheel-Sailer Stephanie Eich Luca Jelmoni Patricia Lampart Patricia Lampart Michael Schwitter Diana Sigrist-Nix Diana Sigrist-Nix Wolf Langewitz |
| author_facet | Anke Scheel-Sailer Anke Scheel-Sailer Stephanie Eich Luca Jelmoni Patricia Lampart Patricia Lampart Michael Schwitter Diana Sigrist-Nix Diana Sigrist-Nix Wolf Langewitz |
| author_sort | Anke Scheel-Sailer |
| collection | DOAJ |
| description | AimTo investigate the impact of site-specific inter-professional small-group communication skills training (CST) that incorporates critical incident approaches to learning on patient satisfaction with communication.SettingRehabilitation clinic specialized for spinal cord injury/disorder (SCI/D).MethodsRetrospective observational cohort study design using patient and health-professional self-report data. Data for patient satisfaction with communication were collected in 2014 (existing records) and each year from 2015 to 2021 (post-program; volunteers) using the MECON survey.ResultsFifteen basic (n = 161 participants), 16 refresher (n = 84), and five short (n = 17) CST seminars were conducted. Overall, 262 employees (105 physicians, 63 nurses, 36 physio- and occupational therapists, and 58 others) participated; 92 participants (response rate 37.6%) responded to feedback surveys. They rated the seminars positive concerning the alternation between theory, discussion, and practical exercise in 91.3%, and rated the length of the training ideal in 80.2%. Post-program patient satisfaction overall increased from 83.1% (confidence interval (CI) 2.6%) to 90% (CI 0.8%; R2 = 0.776; p= 0.004). It was higher in specific communication-related topics: “receiving information” (81.1%, CI 3.1–90.2%, CI 1.0%; p = 0.003), “being able to bring in concerns” (83%, CI 1.0–90.8%; R2 = 0.707; p = 0.009) and “being treated with respect” (89.4%, CI 2.6–94.4%, CI 0.8%; R2 = 0.708; p = 0.004).Practice implicationsInter-professional CST is feasible and well accepted by professionals from various professional groups. During seven years of continuous training, independent patient ratings of satisfaction with professional communication have improved significantly. Participants attest to the training's high credibility and usefulness in everyday life. |
| first_indexed | 2024-04-11T03:05:43Z |
| format | Article |
| id | doaj.art-0b3c77ce130d450c901b020fa45028b1 |
| institution | Directory Open Access Journal |
| issn | 2673-6861 |
| language | English |
| last_indexed | 2024-04-11T03:05:43Z |
| publishDate | 2022-07-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Rehabilitation Sciences |
| spelling | doaj.art-0b3c77ce130d450c901b020fa45028b12023-01-02T13:09:24ZengFrontiers Media S.A.Frontiers in Rehabilitation Sciences2673-68612022-07-01310.3389/fresc.2022.883138883138Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorderAnke Scheel-Sailer0Anke Scheel-Sailer1Stephanie Eich2Luca Jelmoni3Patricia Lampart4Patricia Lampart5Michael Schwitter6Diana Sigrist-Nix7Diana Sigrist-Nix8Wolf Langewitz9Swiss Paraplegic Center, Rehabilitation, Nottwil, SwitzerlandDepartment of Health Sciences and Medicine, University of Lucerne, Lucerne, SwitzerlandSwiss Paraplegic Center, Rehabilitation, Nottwil, SwitzerlandSwiss Paraplegic Center, Rehabilitation, Nottwil, SwitzerlandSwiss Paraplegic Center, Rehabilitation, Nottwil, SwitzerlandDepartment of Health Sciences and Medicine, University of Lucerne, Lucerne, SwitzerlandSwiss Paraplegic Center, Administrative Board, Nottwil, SwitzerlandSwiss Paraplegic Center, Rehabilitation, Nottwil, SwitzerlandMECON Measure & Consult GmbH, Zürich, SwitzerlandPsychosomatic Medicine, University Hospital Basel, Basel, SwitzerlandAimTo investigate the impact of site-specific inter-professional small-group communication skills training (CST) that incorporates critical incident approaches to learning on patient satisfaction with communication.SettingRehabilitation clinic specialized for spinal cord injury/disorder (SCI/D).MethodsRetrospective observational cohort study design using patient and health-professional self-report data. Data for patient satisfaction with communication were collected in 2014 (existing records) and each year from 2015 to 2021 (post-program; volunteers) using the MECON survey.ResultsFifteen basic (n = 161 participants), 16 refresher (n = 84), and five short (n = 17) CST seminars were conducted. Overall, 262 employees (105 physicians, 63 nurses, 36 physio- and occupational therapists, and 58 others) participated; 92 participants (response rate 37.6%) responded to feedback surveys. They rated the seminars positive concerning the alternation between theory, discussion, and practical exercise in 91.3%, and rated the length of the training ideal in 80.2%. Post-program patient satisfaction overall increased from 83.1% (confidence interval (CI) 2.6%) to 90% (CI 0.8%; R2 = 0.776; p= 0.004). It was higher in specific communication-related topics: “receiving information” (81.1%, CI 3.1–90.2%, CI 1.0%; p = 0.003), “being able to bring in concerns” (83%, CI 1.0–90.8%; R2 = 0.707; p = 0.009) and “being treated with respect” (89.4%, CI 2.6–94.4%, CI 0.8%; R2 = 0.708; p = 0.004).Practice implicationsInter-professional CST is feasible and well accepted by professionals from various professional groups. During seven years of continuous training, independent patient ratings of satisfaction with professional communication have improved significantly. Participants attest to the training's high credibility and usefulness in everyday life.https://www.frontiersin.org/articles/10.3389/fresc.2022.883138/fullteacher traininghealth communicationinterdisciplinary communicationrehabilitation researchintersectoral collaborationpatient-centered care |
| spellingShingle | Anke Scheel-Sailer Anke Scheel-Sailer Stephanie Eich Luca Jelmoni Patricia Lampart Patricia Lampart Michael Schwitter Diana Sigrist-Nix Diana Sigrist-Nix Wolf Langewitz Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder Frontiers in Rehabilitation Sciences teacher training health communication interdisciplinary communication rehabilitation research intersectoral collaboration patient-centered care |
| title | Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder |
| title_full | Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder |
| title_fullStr | Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder |
| title_full_unstemmed | Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder |
| title_short | Effect of an interprofessional small-group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder |
| title_sort | effect of an interprofessional small group communication skills training incorporating critical incident approaches in an acute care and rehabilitation clinic specialized for spinal cord injury and disorder |
| topic | teacher training health communication interdisciplinary communication rehabilitation research intersectoral collaboration patient-centered care |
| url | https://www.frontiersin.org/articles/10.3389/fresc.2022.883138/full |
| work_keys_str_mv | AT ankescheelsailer effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT ankescheelsailer effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT stephanieeich effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT lucajelmoni effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT patricialampart effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT patricialampart effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT michaelschwitter effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT dianasigristnix effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT dianasigristnix effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder AT wolflangewitz effectofaninterprofessionalsmallgroupcommunicationskillstrainingincorporatingcriticalincidentapproachesinanacutecareandrehabilitationclinicspecializedforspinalcordinjuryanddisorder |