Service quality and customer loyalty in halal ethnic restaurants amid the COVID-19 pandemic: a study of halal Uzbekistan restaurants in South Korea

Service quality and customer loyalty in halal ethnic restaurants amid the COVID-19 pandemic: a study of halal Uzbekistan restaurants in South Korea

AbstractThis present study examined which service quality factors and the COVID-19 were related to overall satisfaction. Moreover, it explored whether customers’ satisfaction increased their loyalty toward halal ethnic restaurants. This study examined which service-quality factors were related to ov...

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Bibliographic Details
Main Authors: Azam Kayumov, Young-joo Ahn, Kiattipoom Kiatkawsin, Ian Sutherland, Seweryn Zielinski
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Social Sciences
Subjects:
Service quality
the COVID-19 pandemic
halal ethnic restaurant
satisfaction
loyalty
Pier Luigi Sacco, Humanities, IULM University, Milano, Italy
Online Access:https://www.tandfonline.com/doi/10.1080/23311886.2024.2301814

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