| Summary: | Background. The article highlights some aspects of human rights activities of executive authorities and officials. Protection of citizens’ rights in both consumer and fi-nancial spheres is the most important task of state which should be shown by close attention to the interests of people, improvement of their welfare and life of population in general. The purpose of research is to study and analyze of effectiveness of human rights actions of state power in conditions of economic and social instability and evaluation of adequacy and timeliness in taking measures that stabilize situation. The interests of citizens require com-petent and effective protection, which is entrusted to the Bank of Russia, and recently the financial ombudsman helps to protect their rights. In this work we conduct a study of their activities. Materials and methods. In-depth and comprehensive study of the work of public authorities contributed to the analysis of Russian legislation, as well as the activities of Rospotrebnadzor, the Central Bank of Russia and the Commissioner for the Protection of Financial Services Consumers. When writing the work methods of system analysis and modeling were used. Results. The study revealed some problems of untimely and incom-plete response to emerging threats, as well as some illogic in the sequence of actions of executive authorities. In our opinion, the state and the executive authorities of the Russian Federation have the necessary mechanisms, capable of ensuring a sufficiently high level of protection of the welfare of citizens. Adoption of laws, decrees, resolutions, orders and de-cisions by representative bodies of power allows sufficiently quickly and qualitatively solve arising problems of society. Conclusions. It follows from this that the effectiveness of hu-man rights activities depends on the continuous work of the state. The working process of executive authorities and officials, in particular, the Commissioner for the rights of con-sumers of financial services contributes to the establishment of legal status of citizens and determines the totality of techniques and methods of restoration of violated rights with timely and careful response. The article also gives some recommendations which, in our opinion, will increase the efficiency of citizens’ rights protection.
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