Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies
In response to the severe lack of leadership assessment tools in the Chinese context, the Service Leadership Behavior Scale was developed based on the Service Leadership Model proposed by Po Chung, the co-founder of DHL International. Utilizing responses from 4,486 Hong Kong undergraduates, this pap...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2019-08-01
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| Series: | Frontiers in Psychology |
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| Online Access: | https://www.frontiersin.org/article/10.3389/fpsyg.2019.01770/full |
| _version_ | 1819080909745291264 |
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| author | Daniel T. L. Shek Diya Dou Lawrence K. Ma |
| author_facet | Daniel T. L. Shek Diya Dou Lawrence K. Ma |
| author_sort | Daniel T. L. Shek |
| collection | DOAJ |
| description | In response to the severe lack of leadership assessment tools in the Chinese context, the Service Leadership Behavior Scale was developed based on the Service Leadership Model proposed by Po Chung, the co-founder of DHL International. Utilizing responses from 4,486 Hong Kong undergraduates, this paper reports the findings of a validation study on the Short-Form Service Leadership Behavior Scale (SLB-SF-65). Previous findings based on exploratory factor analysis supported a six-factor 48-item solution (SLB-SF-48). With the removal of ten items, confirmatory factor analysis showed that the final 38-item scale (SLB-SF-38) possessed excellent internal consistency, concurrent validity, and factorial validity based on multigroup invariance analyses. Overall speaking, the present study underscores the utility of the SLB-SF-38 as an objective assessment instrument of service leadership behavior in the education, research and personnel training contexts. |
| first_indexed | 2024-12-21T19:52:23Z |
| format | Article |
| id | doaj.art-0be1d192b95f49768d41ea0f4ec26f87 |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-12-21T19:52:23Z |
| publishDate | 2019-08-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-0be1d192b95f49768d41ea0f4ec26f872022-12-21T18:52:10ZengFrontiers Media S.A.Frontiers in Psychology1664-10782019-08-011010.3389/fpsyg.2019.01770464639Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service EconomiesDaniel T. L. Shek0Diya Dou1Lawrence K. Ma2Department of Applied Social Sciences, The Hong Kong Polytechnic University, Kowloon, Hong KongDepartment of Applied Social Sciences, The Hong Kong Polytechnic University, Kowloon, Hong KongDepartment of Psychology, The Education University of Hong Kong, Tai Po, Hong KongIn response to the severe lack of leadership assessment tools in the Chinese context, the Service Leadership Behavior Scale was developed based on the Service Leadership Model proposed by Po Chung, the co-founder of DHL International. Utilizing responses from 4,486 Hong Kong undergraduates, this paper reports the findings of a validation study on the Short-Form Service Leadership Behavior Scale (SLB-SF-65). Previous findings based on exploratory factor analysis supported a six-factor 48-item solution (SLB-SF-48). With the removal of ten items, confirmatory factor analysis showed that the final 38-item scale (SLB-SF-38) possessed excellent internal consistency, concurrent validity, and factorial validity based on multigroup invariance analyses. Overall speaking, the present study underscores the utility of the SLB-SF-38 as an objective assessment instrument of service leadership behavior in the education, research and personnel training contexts.https://www.frontiersin.org/article/10.3389/fpsyg.2019.01770/fullscale validationservice leadershipleadership educationconfirmatory factor analysisHong Kong |
| spellingShingle | Daniel T. L. Shek Diya Dou Lawrence K. Ma Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies Frontiers in Psychology scale validation service leadership leadership education confirmatory factor analysis Hong Kong |
| title | Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies |
| title_full | Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies |
| title_fullStr | Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies |
| title_full_unstemmed | Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies |
| title_short | Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies |
| title_sort | development and validation of a pioneer scale on service leadership behavior in the service economies |
| topic | scale validation service leadership leadership education confirmatory factor analysis Hong Kong |
| url | https://www.frontiersin.org/article/10.3389/fpsyg.2019.01770/full |
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