Aplicación del modelo Servqual y herramientas de ingeniería de la calidad para la planificación del servicio en la Biblioteca Central de la Universidad de Antioquia
This article is the result of research conducted at the University of Antioquia Central Library in 2010. The formulated questions were: what are the fundamentals that affect the quality of service perceived by users of the Central Library of the University of Antioquia? How to establish adequate ser...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad de Antioquía
2011-01-01
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| Series: | Revista Interamericana de Bibliotecología |
| Subjects: | |
| Online Access: | http://aprendeenlinea.udea.edu.co/revistas/index.php/RIB/article/view/11964/10842 |