Corporate Social Responsibility and Bank’s Performance under the Mediating Role of Customer Satisfaction and Bank Reputation

Corporate Social Responsibility and Bank’s Performance under the Mediating Role of Customer Satisfaction and Bank Reputation

This paper aims to examine the indirect linkage between corporate social responsibility (CSR) and firm performance via the effects of customer satisfaction and bank reputation. The study applies Structural Equation Modelling (SEM) to a sample of top managers, finance managers, chief accountants, and...

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Hlavní autor: Kim Quoc Trung Nguyen
Médium: Článek
Jazyk:English
Vydáno: Ital Publication 2022-09-01
Edice:Emerging Science Journal
Témata:
bank’s performance
vietnam bank reputation
customer satisfaction
corporate social responsibility
csr.
On-line přístup:https://ijournalse.org/index.php/ESJ/article/view/1279

Internet

https://ijournalse.org/index.php/ESJ/article/view/1279

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