Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique
Service quality is among the determinants that define customer satisfaction, and customer satisfaction can lead to continued customer loyalty. Understanding students' and parents' satisfaction with the student services can help the school identify their strengths and pinpoint the area tha...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Negros Occidental-Recoletos Graduate School
2020-11-01
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| Series: | Philippine Social Science Journal |
| Subjects: | |
| Online Access: | https://www.philssj.org/index.php/main/article/view/229 |
| _version_ | 1818468488617918464 |
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| author | Alda Luz N. Laureta Dexter Paul D. Dioso |
| author_facet | Alda Luz N. Laureta Dexter Paul D. Dioso |
| author_sort | Alda Luz N. Laureta |
| collection | DOAJ |
| description |
Service quality is among the determinants that define customer satisfaction, and customer satisfaction can lead to continued customer loyalty. Understanding students' and parents' satisfaction with the student services can help the school identify their strengths and pinpoint the area that can be improved. In the Philippines, part of Catholic education is the high standard of school services. These services include the library, instructional services, information and orientation service, guidance and counseling, student organization/government and activities, student discipline, student publication, admission services, scholarship and financial assistance, food services, health services, and safety and security. Measuring the students' and parents' satisfaction level of satisfaction on school services may help maintain Catholic education's quality. Hence, the study intends to measure and compare the students' and parents' level of satisfaction with all the school services offered in Catholic schools in southern Antique for the school year 2019-2020.
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| first_indexed | 2024-04-13T21:12:53Z |
| format | Article |
| id | doaj.art-0cb1134fa1634f768ebe58bbfee0a163 |
| institution | Directory Open Access Journal |
| issn | 2672-3107 2704-288X |
| language | English |
| last_indexed | 2024-04-13T21:12:53Z |
| publishDate | 2020-11-01 |
| publisher | University of Negros Occidental-Recoletos Graduate School |
| record_format | Article |
| series | Philippine Social Science Journal |
| spelling | doaj.art-0cb1134fa1634f768ebe58bbfee0a1632022-12-22T02:29:46ZengUniversity of Negros Occidental-Recoletos Graduate SchoolPhilippine Social Science Journal2672-31072704-288X2020-11-013210.52006/main.v3i2.229Satisfaction of Students and Parents on School Services of Catholic Schools in Southern AntiqueAlda Luz N. Laureta0Dexter Paul D. Dioso1Dao Catholic High School, Inc., Antique, PhilippinesUniversity of Negros Occidental-Recoletos, Bacolod City, Philippines Service quality is among the determinants that define customer satisfaction, and customer satisfaction can lead to continued customer loyalty. Understanding students' and parents' satisfaction with the student services can help the school identify their strengths and pinpoint the area that can be improved. In the Philippines, part of Catholic education is the high standard of school services. These services include the library, instructional services, information and orientation service, guidance and counseling, student organization/government and activities, student discipline, student publication, admission services, scholarship and financial assistance, food services, health services, and safety and security. Measuring the students' and parents' satisfaction level of satisfaction on school services may help maintain Catholic education's quality. Hence, the study intends to measure and compare the students' and parents' level of satisfaction with all the school services offered in Catholic schools in southern Antique for the school year 2019-2020. https://www.philssj.org/index.php/main/article/view/229Education, Management, Satisfaction, School Services, Parents, Students, Descriptive-Comparative, Catholic Schools, Antique |
| spellingShingle | Alda Luz N. Laureta Dexter Paul D. Dioso Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique Philippine Social Science Journal Education, Management, Satisfaction, School Services, Parents, Students, Descriptive-Comparative, Catholic Schools, Antique |
| title | Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique |
| title_full | Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique |
| title_fullStr | Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique |
| title_full_unstemmed | Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique |
| title_short | Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique |
| title_sort | satisfaction of students and parents on school services of catholic schools in southern antique |
| topic | Education, Management, Satisfaction, School Services, Parents, Students, Descriptive-Comparative, Catholic Schools, Antique |
| url | https://www.philssj.org/index.php/main/article/view/229 |
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