A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality?
<p>Public administration can no longer ignore quality. Total Quality Management is trying to change the philosophy of the area. There are many TQM-inspired tools that can help this process: quality (or excellence) awards, ISO standards, Common Assessment Framework (CAF). CAF is a tool develope...
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| Format: | Article |
| Language: | English |
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Babes-Bolyai University, Cluj-Napoca
2005-10-01
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| Series: | Transylvanian Review of Administrative Sciences |
| Online Access: | https://rtsa.ro/tras/index.php/tras/article/view/220 |
| _version_ | 1797262688852639744 |
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| author | Sorin Dan ŞANDOR |
| author_facet | Sorin Dan ŞANDOR |
| author_sort | Sorin Dan ŞANDOR |
| collection | DOAJ |
| description | <p>Public administration can no longer ignore quality. Total Quality Management is trying to change the philosophy of the area. There are many TQM-inspired tools that can help this process: quality (or excellence) awards, ISO standards, Common Assessment Framework (CAF). CAF is a tool developed by the European Union in order to assess the capacity of public institutions to produce quality. Comprised of two main dimensions, enablers and results, nine criteria and 27 sub-criteria, the instrument allows a self-evaluation of the state of a specific institution. Romania intends to apply this framework in public administration. We have tried to see how this can work and several problems did occur: essential ingredients are missing – mainly systematic planning and performance measurement. Beside this, subjectivity and lack of commitment and knowledge can undermine such assessments. Romanian Public Administration Reform Strategy needs to start from the beginning, involving the entire organization towards quality, planning, developing and improving constantly performance measurement systems, without those being impossible to speak of quality management.</p> |
| first_indexed | 2024-03-11T11:47:33Z |
| format | Article |
| id | doaj.art-0d1569f37d7b4c7a8bf11bb4e7354cce |
| institution | Directory Open Access Journal |
| issn | 1842-2845 |
| language | English |
| last_indexed | 2024-04-25T00:01:06Z |
| publishDate | 2005-10-01 |
| publisher | Babes-Bolyai University, Cluj-Napoca |
| record_format | Article |
| series | Transylvanian Review of Administrative Sciences |
| spelling | doaj.art-0d1569f37d7b4c7a8bf11bb4e7354cce2024-03-14T07:28:36ZengBabes-Bolyai University, Cluj-NapocaTransylvanian Review of Administrative Sciences1842-28452005-10-011158795236A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality?Sorin Dan ŞANDOR0Associate professor, The Department of Public Administration, the Faculty of Political, Administrative and Communication Sciences, The “Babeş-Bolyai” University, Cluj-Napoca<p>Public administration can no longer ignore quality. Total Quality Management is trying to change the philosophy of the area. There are many TQM-inspired tools that can help this process: quality (or excellence) awards, ISO standards, Common Assessment Framework (CAF). CAF is a tool developed by the European Union in order to assess the capacity of public institutions to produce quality. Comprised of two main dimensions, enablers and results, nine criteria and 27 sub-criteria, the instrument allows a self-evaluation of the state of a specific institution. Romania intends to apply this framework in public administration. We have tried to see how this can work and several problems did occur: essential ingredients are missing – mainly systematic planning and performance measurement. Beside this, subjectivity and lack of commitment and knowledge can undermine such assessments. Romanian Public Administration Reform Strategy needs to start from the beginning, involving the entire organization towards quality, planning, developing and improving constantly performance measurement systems, without those being impossible to speak of quality management.</p>https://rtsa.ro/tras/index.php/tras/article/view/220 |
| spellingShingle | Sorin Dan ŞANDOR A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality? Transylvanian Review of Administrative Sciences |
| title | A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality? |
| title_full | A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality? |
| title_fullStr | A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality? |
| title_full_unstemmed | A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality? |
| title_short | A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality? |
| title_sort | framework for the self evaluation of the functioning of public institutions incentive towards an increased quality or merely a formality |
| url | https://rtsa.ro/tras/index.php/tras/article/view/220 |
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