A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality?
<p>Public administration can no longer ignore quality. Total Quality Management is trying to change the philosophy of the area. There are many TQM-inspired tools that can help this process: quality (or excellence) awards, ISO standards, Common Assessment Framework (CAF). CAF is a tool develope...
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| Format: | Article |
| Langue: | English |
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Babes-Bolyai University, Cluj-Napoca
2005-10-01
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| Collection: | Transylvanian Review of Administrative Sciences |
| Accès en ligne: | https://rtsa.ro/tras/index.php/tras/article/view/220 |