A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality?

A Framework for the Self-Evaluation of the Functioning of Public Institutions: Incentive Towards an Increased Quality or Merely a Formality?

<p>Public administration can no longer ignore quality. Total Quality Management is trying to change the philosophy of the area. There are many TQM-inspired tools that can help this process: quality (or excellence) awards, ISO standards, Common Assessment Framework (CAF). CAF is a tool develope...

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Detalhes bibliográficos
Autor principal: Sorin Dan ŞANDOR
Formato: Artigo
Idioma:English
Publicado em: Babes-Bolyai University, Cluj-Napoca 2005-10-01
coleção:Transylvanian Review of Administrative Sciences
Acesso em linha:https://rtsa.ro/tras/index.php/tras/article/view/220

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