| Summary: | Satisfaction represents a major factor for success, and when it comes to relationships between
tourists, local communities and state authorities, each one of them is involved in the tourism
processes.
The local community discuss continuously with the customer and with other customers to discover
ways to deliver better value.
The suggestions about improvements that can be made by the local community to raise tourists’
satisfaction are very important. On the other hand, local community satisfaction will determine the
tourists’ satisfaction.
In this new perspective, the local community in a village plays a crucial role in raising the tourism
and economic potential. Why? Because: local community is involved in any process related with
tourism and with the state authorities also. Researching local community satisfaction in Mihai
Viteazu village represented our paper goal and the results have shown that local community in Mihai
Viteazu village is satisfied in a proportion of 75%.
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