Patient No-Show Prediction: A Systematic Literature Review

Nowadays, across the most important problems faced by health centers are those caused by the existence of patients who do not attend their appointments. Among others, these patients cause loss of revenue to the health centers and increase the patients’ waiting list. In order to tackle these problems...

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Main Authors: Danae Carreras-García, David Delgado-Gómez, Fernando Llorente-Fernández, Ana Arribas-Gil
Format: Article
Language:English
Published: MDPI AG 2020-06-01
Series:Entropy
Subjects:
Online Access:https://www.mdpi.com/1099-4300/22/6/675
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author Danae Carreras-García
David Delgado-Gómez
Fernando Llorente-Fernández
Ana Arribas-Gil
author_facet Danae Carreras-García
David Delgado-Gómez
Fernando Llorente-Fernández
Ana Arribas-Gil
author_sort Danae Carreras-García
collection DOAJ
description Nowadays, across the most important problems faced by health centers are those caused by the existence of patients who do not attend their appointments. Among others, these patients cause loss of revenue to the health centers and increase the patients’ waiting list. In order to tackle these problems, several scheduling systems have been developed. Many of them require predicting whether a patient will show up for an appointment. However, obtaining these estimates accurately is currently a challenging problem. In this work, a systematic review of the literature on predicting patient no-shows is conducted aiming at establishing the current state-of-the-art. Based on a systematic review following the PRISMA methodology, 50 articles were found and analyzed. Of these articles, 82% were published in the last 10 years and the most used technique was logistic regression. In addition, there is significant growth in the size of the databases used to build the classifiers. An important finding is that only two studies achieved an accuracy higher than the show rate. Moreover, a single study attained an area under the curve greater than the 0.9 value. These facts indicate the difficulty of this problem and the need for further research.
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spelling doaj.art-0d3f72aeebc74bb19ebb8296d544e5d02023-11-20T04:09:54ZengMDPI AGEntropy1099-43002020-06-0122667510.3390/e22060675Patient No-Show Prediction: A Systematic Literature ReviewDanae Carreras-García0David Delgado-Gómez1Fernando Llorente-Fernández2Ana Arribas-Gil3Department of Statistics, University Carlos III of Madrid, 28911 Leganés, SpainDepartment of Statistics, University Carlos III of Madrid, 28911 Leganés, SpainDepartment of Statistics, University Carlos III of Madrid, 28911 Leganés, SpainUC3M-Santander Big Data Institute, University Carlos III of Madrid, 28903 Getafe, SpainNowadays, across the most important problems faced by health centers are those caused by the existence of patients who do not attend their appointments. Among others, these patients cause loss of revenue to the health centers and increase the patients’ waiting list. In order to tackle these problems, several scheduling systems have been developed. Many of them require predicting whether a patient will show up for an appointment. However, obtaining these estimates accurately is currently a challenging problem. In this work, a systematic review of the literature on predicting patient no-shows is conducted aiming at establishing the current state-of-the-art. Based on a systematic review following the PRISMA methodology, 50 articles were found and analyzed. Of these articles, 82% were published in the last 10 years and the most used technique was logistic regression. In addition, there is significant growth in the size of the databases used to build the classifiers. An important finding is that only two studies achieved an accuracy higher than the show rate. Moreover, a single study attained an area under the curve greater than the 0.9 value. These facts indicate the difficulty of this problem and the need for further research.https://www.mdpi.com/1099-4300/22/6/675patient no-showpredictionsystematic review
spellingShingle Danae Carreras-García
David Delgado-Gómez
Fernando Llorente-Fernández
Ana Arribas-Gil
Patient No-Show Prediction: A Systematic Literature Review
Entropy
patient no-show
prediction
systematic review
title Patient No-Show Prediction: A Systematic Literature Review
title_full Patient No-Show Prediction: A Systematic Literature Review
title_fullStr Patient No-Show Prediction: A Systematic Literature Review
title_full_unstemmed Patient No-Show Prediction: A Systematic Literature Review
title_short Patient No-Show Prediction: A Systematic Literature Review
title_sort patient no show prediction a systematic literature review
topic patient no-show
prediction
systematic review
url https://www.mdpi.com/1099-4300/22/6/675
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