Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction
Cleveland Clinic’s Imaging Institute implemented a “Commitment to Respect” initiative and survey process in March 2013 with the goal of improving communication and teamwork among employees and, in turn, improving patient satisfaction. Since the rollout of this initiative, we have worked to increase...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2017-09-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373517694532 |
| _version_ | 1818303876008247296 |
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| author | Carl Creagh MS (OD) Scott D Flamm MD, MBA Heather Madonia PhD Patrick O’Keefe MD Frank Ricaurte MD Jean Triner MA |
| author_facet | Carl Creagh MS (OD) Scott D Flamm MD, MBA Heather Madonia PhD Patrick O’Keefe MD Frank Ricaurte MD Jean Triner MA |
| author_sort | Carl Creagh MS (OD) |
| collection | DOAJ |
| description | Cleveland Clinic’s Imaging Institute implemented a “Commitment to Respect” initiative and survey process in March 2013 with the goal of improving communication and teamwork among employees and, in turn, improving patient satisfaction. Since the rollout of this initiative, we have worked to increase acceptance of the process, improve the survey response, and more fully incorporate results into staff development. Now that we have 4 years of annual data for analysis, we can state based on feedback from caregivers that the process has had a positive effect on relationships between radiologists and frontline clinical staff. The survey identifies behaviors that individuals were not previously aware of, allowing staff members to make changes based on this feedback. Additionally, institute leaders are able to reinforce the respectful behaviors of those scoring well and support the efforts of those whose scores need improvement. Both scenarios are reinforced through the radiologist annual performance review process. |
| first_indexed | 2024-12-13T06:01:45Z |
| format | Article |
| id | doaj.art-0d58f6da458a451197699c1c4c62cc7e |
| institution | Directory Open Access Journal |
| issn | 2374-3743 2374-3735 |
| language | English |
| last_indexed | 2024-12-13T06:01:45Z |
| publishDate | 2017-09-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-0d58f6da458a451197699c1c4c62cc7e2022-12-21T23:57:19ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352017-09-01410.1177/2374373517694532Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient SatisfactionCarl Creagh MS (OD)0Scott D Flamm MD, MBA1Heather Madonia PhD2Patrick O’Keefe MD3Frank Ricaurte MD4Jean Triner MA5 Imaging Institute, Cleveland, OH, USA Imaging Institute, Cleveland, OH, USA Direct Opinions, Inc., Cleveland, OH, USA Imaging Institute, Cleveland, OH, USA Imaging Institute, Cleveland, OH, USA Triner Associates, Inc, Cleveland, OH, USACleveland Clinic’s Imaging Institute implemented a “Commitment to Respect” initiative and survey process in March 2013 with the goal of improving communication and teamwork among employees and, in turn, improving patient satisfaction. Since the rollout of this initiative, we have worked to increase acceptance of the process, improve the survey response, and more fully incorporate results into staff development. Now that we have 4 years of annual data for analysis, we can state based on feedback from caregivers that the process has had a positive effect on relationships between radiologists and frontline clinical staff. The survey identifies behaviors that individuals were not previously aware of, allowing staff members to make changes based on this feedback. Additionally, institute leaders are able to reinforce the respectful behaviors of those scoring well and support the efforts of those whose scores need improvement. Both scenarios are reinforced through the radiologist annual performance review process.https://doi.org/10.1177/2374373517694532 |
| spellingShingle | Carl Creagh MS (OD) Scott D Flamm MD, MBA Heather Madonia PhD Patrick O’Keefe MD Frank Ricaurte MD Jean Triner MA Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction Journal of Patient Experience |
| title | Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction |
| title_full | Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction |
| title_fullStr | Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction |
| title_full_unstemmed | Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction |
| title_short | Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction |
| title_sort | cleveland clinic imaging institute s commitment to respect and impact on quality of care and patient satisfaction |
| url | https://doi.org/10.1177/2374373517694532 |
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