EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION

EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION

The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer sa...

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Bibliografiske detaljer
Main Authors:	Tri Cahyono, Christian Herdinata, Eric Harianto, Tikristini Olasode
Format:	Article
Sprog:	English
Udgivet:	University of Brawijaya 2023-03-01
Serier:	Jurnal Aplikasi Manajemen
Fag:	service quality customer value customer satisfaction aviation training centre
Online adgang:	https://jurnaljam.ub.ac.id/index.php/jam/article/view/6561

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