Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings

This study aimed to analyze the challenges, learning experiences, and effects of the COVID-19 pandemic in a social, healthcare, and special education development project financed by the European Social Fund. The theoretical framework of the project relied on the theories of dialogic development and...

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Main Authors: Sirpa Syvänen, Kaija Loppela
Format: Article
Language:English
Published: MDPI AG 2022-01-01
Series:Challenges
Subjects:
Online Access:https://www.mdpi.com/2078-1547/13/1/2
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author Sirpa Syvänen
Kaija Loppela
author_facet Sirpa Syvänen
Kaija Loppela
author_sort Sirpa Syvänen
collection DOAJ
description This study aimed to analyze the challenges, learning experiences, and effects of the COVID-19 pandemic in a social, healthcare, and special education development project financed by the European Social Fund. The theoretical framework of the project relied on the theories of dialogic development and leadership. The method was participatory action research using data collected from various assessments and a questionnaire. Reports of neutral, negative, and positive experiences among two participant groups of the project—the implementers and pilot organizations—in remote work, devices and applications, and remote and technology-based development processes, were recorded. Both participant groups reported increased pressure at work, social isolation, professional loneliness, and improved work control and efficiency. The pilots have learned the development method, and development has been able to continue by utilizing technology despite the pandemic. Development through technology was more difficult, and new dialogic interaction tools have been created. The project was most effective with regard to leadership, teams, renewal, and information flow. There is a need for wide-ranging dialogues with various working life actors when outlining the ways in which future work will be carried out and to reflect on how remote work, technology, and digitalization affect well-being at work, social relations, and leadership.
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spelling doaj.art-0e022c267f724cf0b87dbdd2e5575bf02023-11-23T16:02:38ZengMDPI AGChallenges2078-15472022-01-01131210.3390/challe13010002Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and LearningsSirpa Syvänen0Kaija Loppela1Work Research Center, Faculty of Social Sciences, Tampere University, Kalevantie 4, 33014 Tampere, FinlandSchool of Health Care and Social Work Seinäjoki, Seinäjoki University of Applied Sciences, Kampusranta 11, 60320 Seinäjoki, FinlandThis study aimed to analyze the challenges, learning experiences, and effects of the COVID-19 pandemic in a social, healthcare, and special education development project financed by the European Social Fund. The theoretical framework of the project relied on the theories of dialogic development and leadership. The method was participatory action research using data collected from various assessments and a questionnaire. Reports of neutral, negative, and positive experiences among two participant groups of the project—the implementers and pilot organizations—in remote work, devices and applications, and remote and technology-based development processes, were recorded. Both participant groups reported increased pressure at work, social isolation, professional loneliness, and improved work control and efficiency. The pilots have learned the development method, and development has been able to continue by utilizing technology despite the pandemic. Development through technology was more difficult, and new dialogic interaction tools have been created. The project was most effective with regard to leadership, teams, renewal, and information flow. There is a need for wide-ranging dialogues with various working life actors when outlining the ways in which future work will be carried out and to reflect on how remote work, technology, and digitalization affect well-being at work, social relations, and leadership.https://www.mdpi.com/2078-1547/13/1/2dialogic developmentparticipatory action researchremote and technology-driven workplace developmentwell-being at workproductivityrenewal
spellingShingle Sirpa Syvänen
Kaija Loppela
Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings
Challenges
dialogic development
participatory action research
remote and technology-driven workplace development
well-being at work
productivity
renewal
title Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings
title_full Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings
title_fullStr Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings
title_full_unstemmed Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings
title_short Remote and Technology-Based Dialogic Development during the COVID-19 Pandemic: Positive and Negative Experiences, Challenges, and Learnings
title_sort remote and technology based dialogic development during the covid 19 pandemic positive and negative experiences challenges and learnings
topic dialogic development
participatory action research
remote and technology-driven workplace development
well-being at work
productivity
renewal
url https://www.mdpi.com/2078-1547/13/1/2
work_keys_str_mv AT sirpasyvanen remoteandtechnologybaseddialogicdevelopmentduringthecovid19pandemicpositiveandnegativeexperienceschallengesandlearnings
AT kaijaloppela remoteandtechnologybaseddialogicdevelopmentduringthecovid19pandemicpositiveandnegativeexperienceschallengesandlearnings