Mothers’ Perception of Quality of Services from Health Centers after Perinatal Loss
Introduction: Perinatal loss is one of the most stressful life events that parents and caregivers experience. Providing an empathetic, caring environment to support mothers who experience perinatal loss is necessary. The aim of this study was to assess mothers’ perception of the quality of service...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Electronic Physician
2016-02-01
|
| Series: | Electronic Physician |
| Subjects: | |
| Online Access: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4821318/ |
| Summary: | Introduction: Perinatal loss is one of the most stressful life events that parents and caregivers
experience. Providing an empathetic, caring environment to support mothers who experience perinatal loss
is necessary. The aim of this study was to assess mothers’ perception of the quality of services received from
health centers after perinatal loss.
Methods: This study was conducted in 2014-2015 using qualitative content analysis. Participants in the study
were 40 women with a history of miscarriage, stillbirth, or neonatal death who live in Tehran and Shahrekord,
Iran. Data were collected from the participants through semi-structured, in-depth interviews, and they were
analyzed using qualitative content analysis. Results: One theme and six main categories were developed, and they indicated the mothers’ experiences and
understandings of the quality of service received after perinatal loss. The major theme was ‘dissatisfaction with
the quality of care received.’ The main categories included: 1) effective communication, 2) expecting
responsiveness, 3) expecting to respect the patient’s dignity, 4) expecting better care, 5) tension of medical
expenses, and 6) insufficient facilities.
Conclusion: The findings of this study highlighted the weaknesses, inadequacies, strengths, and opportunities in
providing health services. They can help reproductive health policy-makers reduce the pain and suffering of the
affected families with appropriate measures |
|---|---|
| ISSN: | 2008-5842 2008-5842 |