Understanding UX Better: A New Technique to Go beyond Emotion Assessment
User experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diver...
| Main Authors: | , , , , , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2021-10-01
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| Series: | Sensors |
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| Online Access: | https://www.mdpi.com/1424-8220/21/21/7183 |
| _version_ | 1797511757217923072 |
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| author | Leonardo Marques Patrícia Gomes Matsubara Walter Takashi Nakamura Bruna Moraes Ferreira Igor Scaliante Wiese Bruno Freitas Gadelha Luciana Martinez Zaina David Redmiles Tayana Uchôa Conte |
| author_facet | Leonardo Marques Patrícia Gomes Matsubara Walter Takashi Nakamura Bruna Moraes Ferreira Igor Scaliante Wiese Bruno Freitas Gadelha Luciana Martinez Zaina David Redmiles Tayana Uchôa Conte |
| author_sort | Leonardo Marques |
| collection | DOAJ |
| description | User experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diverse approaches. Despite various approaches, most of them produce a general indication of the experience as a result and do not seek to capture the problem that gave rise to the bad UX. This information makes it difficult to obtain relevant results to improve the application, making it challenging to identify what caused a negative user experience. To address this gap, we developed a UX evaluation technique called UX-Tips. This paper presents UX-Tips and reports two empirical studies performed in an academic and an industrial setting to evaluate it. Our results show that UX-Tips had good performance in terms of efficiency and effectiveness, making it possible to identify the causes that led to a negative user experience, and it was easy to use. In this sense, we present a new technique suitable for use in both academic and industrial settings, allowing UX evaluation and finding the problems that may lead to a negative experience. |
| first_indexed | 2024-03-10T05:52:34Z |
| format | Article |
| id | doaj.art-0e6de58119784c289baa877bf599b4f0 |
| institution | Directory Open Access Journal |
| issn | 1424-8220 |
| language | English |
| last_indexed | 2024-03-10T05:52:34Z |
| publishDate | 2021-10-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Sensors |
| spelling | doaj.art-0e6de58119784c289baa877bf599b4f02023-11-22T21:37:49ZengMDPI AGSensors1424-82202021-10-012121718310.3390/s21217183Understanding UX Better: A New Technique to Go beyond Emotion AssessmentLeonardo Marques0Patrícia Gomes Matsubara1Walter Takashi Nakamura2Bruna Moraes Ferreira3Igor Scaliante Wiese4Bruno Freitas Gadelha5Luciana Martinez Zaina6David Redmiles7Tayana Uchôa Conte8Institute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, BrazilInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, BrazilInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, BrazilDepartment of Informatics, Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Rua Marquês de São Vicente 225, Rio de Janeiro 22451-900, BrazilAcademic Department of Computing (DACOM), Federal University of Technology of Paraná (UTFPR), Campo Mourão 87301-899, BrazilInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, BrazilDepartament of Computing, Federal University of São Carlos (UFSCar), Sorocaba 18052-780, BrazilDepartment of Informatics, University of California Irvine (UCI), Irvine, CA 92697, USAInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, BrazilUser experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diverse approaches. Despite various approaches, most of them produce a general indication of the experience as a result and do not seek to capture the problem that gave rise to the bad UX. This information makes it difficult to obtain relevant results to improve the application, making it challenging to identify what caused a negative user experience. To address this gap, we developed a UX evaluation technique called UX-Tips. This paper presents UX-Tips and reports two empirical studies performed in an academic and an industrial setting to evaluate it. Our results show that UX-Tips had good performance in terms of efficiency and effectiveness, making it possible to identify the causes that led to a negative user experience, and it was easy to use. In this sense, we present a new technique suitable for use in both academic and industrial settings, allowing UX evaluation and finding the problems that may lead to a negative experience.https://www.mdpi.com/1424-8220/21/21/7183user experienceUXUX techniqueUX evaluationindustrial studycomparative study |
| spellingShingle | Leonardo Marques Patrícia Gomes Matsubara Walter Takashi Nakamura Bruna Moraes Ferreira Igor Scaliante Wiese Bruno Freitas Gadelha Luciana Martinez Zaina David Redmiles Tayana Uchôa Conte Understanding UX Better: A New Technique to Go beyond Emotion Assessment Sensors user experience UX UX technique UX evaluation industrial study comparative study |
| title | Understanding UX Better: A New Technique to Go beyond Emotion Assessment |
| title_full | Understanding UX Better: A New Technique to Go beyond Emotion Assessment |
| title_fullStr | Understanding UX Better: A New Technique to Go beyond Emotion Assessment |
| title_full_unstemmed | Understanding UX Better: A New Technique to Go beyond Emotion Assessment |
| title_short | Understanding UX Better: A New Technique to Go beyond Emotion Assessment |
| title_sort | understanding ux better a new technique to go beyond emotion assessment |
| topic | user experience UX UX technique UX evaluation industrial study comparative study |
| url | https://www.mdpi.com/1424-8220/21/21/7183 |
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