The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry
Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance,...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2019-01-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/23311975.2019.1568655 |
| _version_ | 1818432591357804544 |
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| author | Cherng-Yee Jong Adriel K. S. Sim Tek Yew Lew |
| author_facet | Cherng-Yee Jong Adriel K. S. Sim Tek Yew Lew |
| author_sort | Cherng-Yee Jong |
| collection | DOAJ |
| description | Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for industrial practitioners to understand the roles of TQM and its ability in enhancing project performance. |
| first_indexed | 2024-12-14T16:07:38Z |
| format | Article |
| id | doaj.art-0e90a0bf07294d2eb22c8cadd32f812b |
| institution | Directory Open Access Journal |
| issn | 2331-1975 |
| language | English |
| last_indexed | 2024-12-14T16:07:38Z |
| publishDate | 2019-01-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj.art-0e90a0bf07294d2eb22c8cadd32f812b2022-12-21T22:55:02ZengTaylor & Francis GroupCogent Business & Management2331-19752019-01-016110.1080/23311975.2019.15686551568655The relationship between TQM and project performance: Empirical evidence from Malaysian construction industryCherng-Yee Jong0Adriel K. S. Sim1Tek Yew Lew2Curtin University MalaysiaCurtin University MalaysiaCurtin University MalaysiaMany studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for industrial practitioners to understand the roles of TQM and its ability in enhancing project performance.http://dx.doi.org/10.1080/23311975.2019.1568655total quality managementproject performanceconstruction industrytqm practicesquality improvementbusiness excellence |
| spellingShingle | Cherng-Yee Jong Adriel K. S. Sim Tek Yew Lew The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry Cogent Business & Management total quality management project performance construction industry tqm practices quality improvement business excellence |
| title | The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry |
| title_full | The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry |
| title_fullStr | The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry |
| title_full_unstemmed | The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry |
| title_short | The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry |
| title_sort | relationship between tqm and project performance empirical evidence from malaysian construction industry |
| topic | total quality management project performance construction industry tqm practices quality improvement business excellence |
| url | http://dx.doi.org/10.1080/23311975.2019.1568655 |
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