Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking
This paper sets out to extend and deepen the understanding the ways toward economic sustainability through efficient and effective growth operations strategies, quality management and operational excellence in banking. In this study we define new quality management practices based on developed conce...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Academy of Economic Studies of Bucharest
2017-02-01
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| Series: | Amfiteatru Economic |
| Subjects: | |
| Online Access: | http://www.amfiteatrueconomic.ro/temp/Article_2595.pdf |
| _version_ | 1797991169850867712 |
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| author | Vesna Tornjanski Sanja Marinković Željka Jančić |
| author_facet | Vesna Tornjanski Sanja Marinković Željka Jančić |
| author_sort | Vesna Tornjanski |
| collection | DOAJ |
| description | This paper sets out to extend and deepen the understanding the ways toward economic sustainability through efficient and effective growth operations strategies, quality management and operational excellence in banking. In this study we define new quality management practices based on developed conceptual architecture of digital platform for operations function in banking. Additionally, we employ decision making framework consisted of two parts: introduction of new operations services using Total Unduplicated Reach and Frequency (TURF) statistical analysis and segregation of core from actual and augmented operations services utilizing Analytic Network Process (ANP) method based on BOCR model. Proposed quality management practices were used for the first time in this paper for particular purposes and have the high potential to impact the excellence in banking business. The study can contribute to operations management, quality management, innovation management, IT management, business process management and decision making in service organizations. |
| first_indexed | 2024-04-11T08:48:12Z |
| format | Article |
| id | doaj.art-0eb2e83ddfd84edca0b0667abcd1ec5b |
| institution | Directory Open Access Journal |
| issn | 1582-9146 2247-9104 |
| language | English |
| last_indexed | 2024-04-11T08:48:12Z |
| publishDate | 2017-02-01 |
| publisher | Academy of Economic Studies of Bucharest |
| record_format | Article |
| series | Amfiteatru Economic |
| spelling | doaj.art-0eb2e83ddfd84edca0b0667abcd1ec5b2022-12-22T04:33:52ZengAcademy of Economic Studies of BucharestAmfiteatru Economic1582-91462247-91042017-02-0119447994Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in BankingVesna Tornjanski0Sanja Marinković 1Željka Jančić 2University of Belgrade, Serbia University of Belgrade, Serbia Eurobank a.d. Belgrade, SerbiaThis paper sets out to extend and deepen the understanding the ways toward economic sustainability through efficient and effective growth operations strategies, quality management and operational excellence in banking. In this study we define new quality management practices based on developed conceptual architecture of digital platform for operations function in banking. Additionally, we employ decision making framework consisted of two parts: introduction of new operations services using Total Unduplicated Reach and Frequency (TURF) statistical analysis and segregation of core from actual and augmented operations services utilizing Analytic Network Process (ANP) method based on BOCR model. Proposed quality management practices were used for the first time in this paper for particular purposes and have the high potential to impact the excellence in banking business. The study can contribute to operations management, quality management, innovation management, IT management, business process management and decision making in service organizations.http://www.amfiteatrueconomic.ro/temp/Article_2595.pdfEconomic sustainabilityoperations strategiesquality managementoperational excellencebanking industryTURF statistical analysisANP-BOCR model |
| spellingShingle | Vesna Tornjanski Sanja Marinković Željka Jančić Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking Amfiteatru Economic Economic sustainability operations strategies quality management operational excellence banking industry TURF statistical analysis ANP-BOCR model |
| title | Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking |
| title_full | Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking |
| title_fullStr | Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking |
| title_full_unstemmed | Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking |
| title_short | Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking |
| title_sort | towards sustainability effective operations strategies quality management and operational excellence in banking |
| topic | Economic sustainability operations strategies quality management operational excellence banking industry TURF statistical analysis ANP-BOCR model |
| url | http://www.amfiteatrueconomic.ro/temp/Article_2595.pdf |
| work_keys_str_mv | AT vesnatornjanski towardssustainabilityeffectiveoperationsstrategiesqualitymanagementandoperationalexcellenceinbanking AT sanjamarinkovic towardssustainabilityeffectiveoperationsstrategiesqualitymanagementandoperationalexcellenceinbanking AT zeljkajancic towardssustainabilityeffectiveoperationsstrategiesqualitymanagementandoperationalexcellenceinbanking |