A model for assessing information technology effectiveness in the business environment
The impact of technology on administrative processes has improved business strategies (especially regarding the e-ffect of information technology - IT), often leading to organisational success. Its effectiveness in this environment was thus modelled due to such importance; this paper describes study...
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| Format: | Article |
| Language: | English |
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Universidad Nacional de Colombia
2008-05-01
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| Series: | Ingeniería e Investigación |
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| Online Access: | https://revistas.unal.edu.co/index.php/ingeinv/article/view/14905 |
| Summary: | The impact of technology on administrative processes has improved business strategies (especially regarding the e-ffect of information technology - IT), often leading to organisational success. Its effectiveness in this environment was thus modelled due to such importance; this paper describes studying a series of models aimed at assessing IT, its ad-vantages and disadvantages. A model is proposed involving different aspects for an integral assessment of IT effecti-veness and considering administrative activities’ particular characteristics. This analytical study provides guidelines for identifying IT effectiveness in a business environment and current key strategies in technological innovation. This stu-dy was based on ISO 9126, ISO 9001, ISO 15939 and ISO 25000 standards as well as COBIT and CMM stan-dards. |
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| ISSN: | 0120-5609 2248-8723 |