Contextual and task performance: role of employee engagement and organizational culture in hospitality industry
Purpose – Extensive work related to examining predictors and determinants of employee engagement and job performance have been conducted in past studies. A dearth of studies relating organizational culture and employee engagement with contextual and task performance in the hospitality industry neces...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2021-07-01
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| Series: | Vilakshan (XIMB Journal of Management) |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/XJM-08-2020-0089/full/pdf?title=contextual-and-task-performance-role-of-employee-engagement-and-organizational-culture-in-hospitality-industry |
| _version_ | 1797995631502950400 |
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| author | Bhawana Bhardwaj Namrita Kalia |
| author_facet | Bhawana Bhardwaj Namrita Kalia |
| author_sort | Bhawana Bhardwaj |
| collection | DOAJ |
| description | Purpose – Extensive work related to examining predictors and determinants of employee engagement and job performance have been conducted in past studies. A dearth of studies relating organizational culture and employee engagement with contextual and task performance in the hospitality industry necessitated the present study. This study aims to examine variability in the task and contextual performance owing to employee engagement and organizational culture. Design/methodology/approach – The study has been conducted in four districts of Himachal Pradesh using a multistage sampling technique. A total of 360 hotel employees were involved in collecting their responses through a structured questionnaire. Findings – The results of multiple regression showed that vigor, dedication and absorption variables of employee engagement contribute toward contextual performance. Vigor and absorption affect the task performance of employees. In the case of contextual performance vigor shows maximum contribution followed by absorption and dedication whereas for task performance, the maximum contribution is exhibited by absorption followed by vigor. Organizational culture sub-variables of experimentation, autonomy and trust came out to be major predictors, which help to improve contextual and task performance of employees. Practical implications – The study suggests that psychological ownership, along with trust toward top management can create an enriched work culture, which influenced both the contextual and task performance of employees. The findings of the study can be practically used by government and private organizations for improving workforce performance in the hospitality industry. Future research can be conducted based on the findings of the study. Originality/value – The study provides insight on how and to what extent cultural and employee engagement variables can affect employee’s contextual and task performance. The present study adds value to the existing literature and investigates the role of culture and employee engagement in enhancing task and contextual job performance. Managers and policymakers can use the findings of the study to improve organizational culture, employee engagement and performance of the employees in the hospitality sector. The study opens avenues for future studies. |
| first_indexed | 2024-04-11T10:03:37Z |
| format | Article |
| id | doaj.art-0f79223705b64bc79ed0414c268a5b7f |
| institution | Directory Open Access Journal |
| issn | 0973-1954 |
| language | English |
| last_indexed | 2024-04-11T10:03:37Z |
| publishDate | 2021-07-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | Vilakshan (XIMB Journal of Management) |
| spelling | doaj.art-0f79223705b64bc79ed0414c268a5b7f2022-12-22T04:30:17ZengEmerald PublishingVilakshan (XIMB Journal of Management)0973-19542021-07-0118218720110.1108/XJM-08-2020-0089661855Contextual and task performance: role of employee engagement and organizational culture in hospitality industryBhawana Bhardwaj0Namrita Kalia1School of Commerce and Business Management, Central University of Himachal Pradesh, Dharamshala, IndiaDepartment of Commerce and Business Management, DAV University, Jalandhar, IndiaPurpose – Extensive work related to examining predictors and determinants of employee engagement and job performance have been conducted in past studies. A dearth of studies relating organizational culture and employee engagement with contextual and task performance in the hospitality industry necessitated the present study. This study aims to examine variability in the task and contextual performance owing to employee engagement and organizational culture. Design/methodology/approach – The study has been conducted in four districts of Himachal Pradesh using a multistage sampling technique. A total of 360 hotel employees were involved in collecting their responses through a structured questionnaire. Findings – The results of multiple regression showed that vigor, dedication and absorption variables of employee engagement contribute toward contextual performance. Vigor and absorption affect the task performance of employees. In the case of contextual performance vigor shows maximum contribution followed by absorption and dedication whereas for task performance, the maximum contribution is exhibited by absorption followed by vigor. Organizational culture sub-variables of experimentation, autonomy and trust came out to be major predictors, which help to improve contextual and task performance of employees. Practical implications – The study suggests that psychological ownership, along with trust toward top management can create an enriched work culture, which influenced both the contextual and task performance of employees. The findings of the study can be practically used by government and private organizations for improving workforce performance in the hospitality industry. Future research can be conducted based on the findings of the study. Originality/value – The study provides insight on how and to what extent cultural and employee engagement variables can affect employee’s contextual and task performance. The present study adds value to the existing literature and investigates the role of culture and employee engagement in enhancing task and contextual job performance. Managers and policymakers can use the findings of the study to improve organizational culture, employee engagement and performance of the employees in the hospitality sector. The study opens avenues for future studies.https://www.emerald.com/insight/content/doi/10.1108/XJM-08-2020-0089/full/pdf?title=contextual-and-task-performance-role-of-employee-engagement-and-organizational-culture-in-hospitality-industryemployee engagementhospitality industryorganizational culturejob performance |
| spellingShingle | Bhawana Bhardwaj Namrita Kalia Contextual and task performance: role of employee engagement and organizational culture in hospitality industry Vilakshan (XIMB Journal of Management) employee engagement hospitality industry organizational culture job performance |
| title | Contextual and task performance: role of employee engagement and organizational culture in hospitality industry |
| title_full | Contextual and task performance: role of employee engagement and organizational culture in hospitality industry |
| title_fullStr | Contextual and task performance: role of employee engagement and organizational culture in hospitality industry |
| title_full_unstemmed | Contextual and task performance: role of employee engagement and organizational culture in hospitality industry |
| title_short | Contextual and task performance: role of employee engagement and organizational culture in hospitality industry |
| title_sort | contextual and task performance role of employee engagement and organizational culture in hospitality industry |
| topic | employee engagement hospitality industry organizational culture job performance |
| url | https://www.emerald.com/insight/content/doi/10.1108/XJM-08-2020-0089/full/pdf?title=contextual-and-task-performance-role-of-employee-engagement-and-organizational-culture-in-hospitality-industry |
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