AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS
To stay or strengthen its position on the market, a modern business needs to follow the principles of quality control in its actions. Especially important is the Zero Defects concept developed by Philip Crosby, which means flawless production. The concept consists in preventing the occurrence of def...
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| Format: | Article |
| Language: | English |
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Sciendo
2014-10-01
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| Series: | Management Systems in Production Engineering |
| Subjects: | |
| Online Access: | http://wydawnictwo.panova.pl/pliki/16_2014/2014_04_04.pdf |
| _version_ | 1818055104298745856 |
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| author | Katarzyna MIDOR |
| author_facet | Katarzyna MIDOR |
| author_sort | Katarzyna MIDOR |
| collection | DOAJ |
| description | To stay or strengthen its position on the market, a modern business needs to follow the principles of quality control in its actions. Especially important is the Zero Defects concept developed by Philip Crosby, which means flawless production. The concept consists in preventing the occurrence of defects and flaws in all production stages. To achieve that, we must, among other things, make use of quality management tools. This article presents an analysis of the reasons for the return of damaged or faulty goods in the automotive industry by means of quality management tools such as the Ishikawa diagram and Pareto analysis, which allow us to identify the causes of product defectiveness. Based on the results, preventive measures have been proposed. The actions presented in this article and the results of the analysis prove the effectiveness of the aforementioned quality management tools. |
| first_indexed | 2024-12-10T12:07:38Z |
| format | Article |
| id | doaj.art-0fbbf5c1aba2468d9efdab5604d6722e |
| institution | Directory Open Access Journal |
| issn | 2299-0461 |
| language | English |
| last_indexed | 2024-12-10T12:07:38Z |
| publishDate | 2014-10-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Management Systems in Production Engineering |
| spelling | doaj.art-0fbbf5c1aba2468d9efdab5604d6722e2022-12-22T01:49:26ZengSciendoManagement Systems in Production Engineering2299-04612014-10-0116416216710.12914/MSPE‐04‐04‐2014AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLSKatarzyna MIDOR0Silesian University of Technology, Faculty of Organization and Management, Institute of Production Engineering, POLANDTo stay or strengthen its position on the market, a modern business needs to follow the principles of quality control in its actions. Especially important is the Zero Defects concept developed by Philip Crosby, which means flawless production. The concept consists in preventing the occurrence of defects and flaws in all production stages. To achieve that, we must, among other things, make use of quality management tools. This article presents an analysis of the reasons for the return of damaged or faulty goods in the automotive industry by means of quality management tools such as the Ishikawa diagram and Pareto analysis, which allow us to identify the causes of product defectiveness. Based on the results, preventive measures have been proposed. The actions presented in this article and the results of the analysis prove the effectiveness of the aforementioned quality management tools.http://wydawnictwo.panova.pl/pliki/16_2014/2014_04_04.pdfquality management toolsIshikawa’s diagramPareto’s analysis of product defectiveness |
| spellingShingle | Katarzyna MIDOR AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS Management Systems in Production Engineering quality management tools Ishikawa’s diagram Pareto’s analysis of product defectiveness |
| title | AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS |
| title_full | AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS |
| title_fullStr | AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS |
| title_full_unstemmed | AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS |
| title_short | AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS |
| title_sort | analysis of the causes of product defects using quality management tools |
| topic | quality management tools Ishikawa’s diagram Pareto’s analysis of product defectiveness |
| url | http://wydawnictwo.panova.pl/pliki/16_2014/2014_04_04.pdf |
| work_keys_str_mv | AT katarzynamidor ananalysisofthecausesofproductdefectsusingqualitymanagementtools AT katarzynamidor analysisofthecausesofproductdefectsusingqualitymanagementtools |