Expressive illocutionary acts and politeness in managerial responses to online hotel reviews
This paper explores expressive illocutionary acts in responses to hotel guests' reviews posted on Tripadvisor and aims to compare their occurrences and realizations in 320 managerial responses in English from English and Serbian hotels, with manifestations of linguistic politeness a focus of a...
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| Format: | Article |
| Language: | deu |
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Ediciones Complutense
2023-11-01
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| Series: | Círculo de Lingüística Aplicada a la Comunicación |
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| Online Access: | https://revistas.ucm.es/index.php/CLAC/article/view/79441 |