The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes
This study analyzes the quality attributes to online food delivery applications (OFD) that affect users’ emotions and their continuous use intentions according to the pleasure–arousal–dominance and stimulus–organism–response theories. The study employs a mixed methods approach. The data processing a...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2022-12-01
|
| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2022.2133797 |
| _version_ | 1811342161627578368 |
|---|---|
| author | Putu Wuri Handayani Safa Fathya Azzizah Audrey Annisa |
| author_facet | Putu Wuri Handayani Safa Fathya Azzizah Audrey Annisa |
| author_sort | Putu Wuri Handayani |
| collection | DOAJ |
| description | This study analyzes the quality attributes to online food delivery applications (OFD) that affect users’ emotions and their continuous use intentions according to the pleasure–arousal–dominance and stimulus–organism–response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users’ pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user’s emotions on the user’s continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications. |
| first_indexed | 2024-04-13T19:05:27Z |
| format | Article |
| id | doaj.art-104b7396db8e48e69bc8c379345c030a |
| institution | Directory Open Access Journal |
| issn | 2331-1975 |
| language | English |
| last_indexed | 2024-04-13T19:05:27Z |
| publishDate | 2022-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj.art-104b7396db8e48e69bc8c379345c030a2022-12-22T02:33:58ZengTaylor & Francis GroupCogent Business & Management2331-19752022-12-019110.1080/23311975.2022.2133797The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributesPutu Wuri Handayani0Safa Fathya Azzizah1Audrey Annisa2Faculty of Computer Science, Universitas Indonesia, IndonesiaFaculty of Computer Science, Universitas Indonesia, IndonesiaFaculty of Computer Science, Universitas Indonesia, IndonesiaThis study analyzes the quality attributes to online food delivery applications (OFD) that affect users’ emotions and their continuous use intentions according to the pleasure–arousal–dominance and stimulus–organism–response theories. The study employs a mixed methods approach. The data processing and analysis of quantitative data were carried out using the covariance-based structural equation modeling method. We use content analysis to proceed the qualitative data. The results of this study indicated that the convenience quality attribute affected users’ pleasure, arousal, and dominance, but the price information quality attribute only affected dominance, and the trustworthiness quality attribute do not affect any of the three user emotions. Furthermore, pleasure, arousal, and dominance affected intentions to continue using OFD. The limitation of this research is that respondents are dominated by respondents who live in urban areas. The results of this study are expected to provide theoretical contributions regarding the analysis of the quality attributes of OFD that affect the user’s emotions on the user’s continuous use intention of OFD. Finally, this study can assist OFD service providers in developing their applications.https://www.tandfonline.com/doi/10.1080/23311975.2022.2133797online food delivery applicationsuser emotionscontinuous usage intentionfood delivery applications’ quality attributesIndonesia |
| spellingShingle | Putu Wuri Handayani Safa Fathya Azzizah Audrey Annisa The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes Cogent Business & Management online food delivery applications user emotions continuous usage intention food delivery applications’ quality attributes Indonesia |
| title | The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes |
| title_full | The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes |
| title_fullStr | The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes |
| title_full_unstemmed | The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes |
| title_short | The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes |
| title_sort | impact of user emotions on intentions to continue using online food delivery applications the influence of application quality attributes |
| topic | online food delivery applications user emotions continuous usage intention food delivery applications’ quality attributes Indonesia |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2022.2133797 |
| work_keys_str_mv | AT putuwurihandayani theimpactofuseremotionsonintentionstocontinueusingonlinefooddeliveryapplicationstheinfluenceofapplicationqualityattributes AT safafathyaazzizah theimpactofuseremotionsonintentionstocontinueusingonlinefooddeliveryapplicationstheinfluenceofapplicationqualityattributes AT audreyannisa theimpactofuseremotionsonintentionstocontinueusingonlinefooddeliveryapplicationstheinfluenceofapplicationqualityattributes AT putuwurihandayani impactofuseremotionsonintentionstocontinueusingonlinefooddeliveryapplicationstheinfluenceofapplicationqualityattributes AT safafathyaazzizah impactofuseremotionsonintentionstocontinueusingonlinefooddeliveryapplicationstheinfluenceofapplicationqualityattributes AT audreyannisa impactofuseremotionsonintentionstocontinueusingonlinefooddeliveryapplicationstheinfluenceofapplicationqualityattributes |