The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes

The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes

This study analyzes the quality attributes to online food delivery applications (OFD) that affect users’ emotions and their continuous use intentions according to the pleasure–arousal–dominance and stimulus–organism–response theories. The study employs a mixed methods approach. The data processing a...

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Bibliographic Details
Main Authors: Putu Wuri Handayani, Safa Fathya Azzizah, Audrey Annisa
Format: Article
Language:English
Published: Taylor & Francis Group 2022-12-01
Series:Cogent Business & Management
Subjects:
online food delivery applications
user emotions
continuous usage intention
food delivery applications’ quality attributes
Indonesia
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2022.2133797

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