Do system quality and information quality affect job performance? The mediation role of users' perceptions.
This study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived...
| Main Authors: | , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2023-01-01
|
| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0285293 |
| _version_ | 1797788231697170432 |
|---|---|
| author | Deddy Eduar Eka Saputra Vera Maulida Rahma Anis Eliyana Andika Setia Pratama Rachmawati Dewi Anggraini Nurul Liyana Mohd Kamil Izlin Ismail |
| author_facet | Deddy Eduar Eka Saputra Vera Maulida Rahma Anis Eliyana Andika Setia Pratama Rachmawati Dewi Anggraini Nurul Liyana Mohd Kamil Izlin Ismail |
| author_sort | Deddy Eduar Eka Saputra |
| collection | DOAJ |
| description | This study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived usefulness. This study tested 118 correctional officers selected by the purposive sampling technique. A quantitative approach is used with Partial Least Square-Structural Equation Modeling analysis technique. It was found that the direct influence of the system and information quality on job performance is insignificant. Nonetheless, it shows that perceived ease of use and perceived usefulness fully mediate system quality and information quality on job performance. The findings demonstrate that perceived ease of use and perceived usefulness are important factors that motivate individual performance when supported by high-quality information systems. This study provides an overview of the use of a mandatory system for public organizations and the effects on user performance. It can be used as a basis for correctional institutions to strengthen and maintain a positive perception of CDS among their officers, such as through mentoring programs. |
| first_indexed | 2024-03-13T01:33:37Z |
| format | Article |
| id | doaj.art-10531c0b0d484a04ad67cf85e4b9a519 |
| institution | Directory Open Access Journal |
| issn | 1932-6203 |
| language | English |
| last_indexed | 2024-03-13T01:33:37Z |
| publishDate | 2023-01-01 |
| publisher | Public Library of Science (PLoS) |
| record_format | Article |
| series | PLoS ONE |
| spelling | doaj.art-10531c0b0d484a04ad67cf85e4b9a5192023-07-04T05:32:19ZengPublic Library of Science (PLoS)PLoS ONE1932-62032023-01-01186e028529310.1371/journal.pone.0285293Do system quality and information quality affect job performance? The mediation role of users' perceptions.Deddy Eduar Eka SaputraVera Maulida RahmaAnis EliyanaAndika Setia PratamaRachmawati Dewi AnggrainiNurul Liyana Mohd KamilIzlin IsmailThis study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived usefulness. This study tested 118 correctional officers selected by the purposive sampling technique. A quantitative approach is used with Partial Least Square-Structural Equation Modeling analysis technique. It was found that the direct influence of the system and information quality on job performance is insignificant. Nonetheless, it shows that perceived ease of use and perceived usefulness fully mediate system quality and information quality on job performance. The findings demonstrate that perceived ease of use and perceived usefulness are important factors that motivate individual performance when supported by high-quality information systems. This study provides an overview of the use of a mandatory system for public organizations and the effects on user performance. It can be used as a basis for correctional institutions to strengthen and maintain a positive perception of CDS among their officers, such as through mentoring programs.https://doi.org/10.1371/journal.pone.0285293 |
| spellingShingle | Deddy Eduar Eka Saputra Vera Maulida Rahma Anis Eliyana Andika Setia Pratama Rachmawati Dewi Anggraini Nurul Liyana Mohd Kamil Izlin Ismail Do system quality and information quality affect job performance? The mediation role of users' perceptions. PLoS ONE |
| title | Do system quality and information quality affect job performance? The mediation role of users' perceptions. |
| title_full | Do system quality and information quality affect job performance? The mediation role of users' perceptions. |
| title_fullStr | Do system quality and information quality affect job performance? The mediation role of users' perceptions. |
| title_full_unstemmed | Do system quality and information quality affect job performance? The mediation role of users' perceptions. |
| title_short | Do system quality and information quality affect job performance? The mediation role of users' perceptions. |
| title_sort | do system quality and information quality affect job performance the mediation role of users perceptions |
| url | https://doi.org/10.1371/journal.pone.0285293 |
| work_keys_str_mv | AT deddyeduarekasaputra dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions AT veramaulidarahma dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions AT aniseliyana dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions AT andikasetiapratama dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions AT rachmawatidewianggraini dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions AT nurulliyanamohdkamil dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions AT izlinismail dosystemqualityandinformationqualityaffectjobperformancethemediationroleofusersperceptions |